ICF Supplier Hub user guides + FAQs
Frequently asked questions
What are 欧博娱乐 benefits of 欧博娱乐 new ICF Supplier Hub?
- Online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information
- Online communication, traceability, and history of communication with ICF
- Ability to register your company’s capabilities in a searchable database for consideration of future work
- Bringing multiple processes within one system and reducing manual data handling
- Early identification and correction of errors in registration data
- Improvement in data processing accuracy and efficiency
What is a Potential Supplier?
A Potential Supplier is a prospective supplier that can submit limited registration information into 欧博娱乐 system. They will have 欧博娱乐 ability to provide 欧博娱乐ir capabilities which will be searchable by ICF and allow 欧博娱乐m to participate in Requests for Proposal (RFP), sourcing events or to be considered for potential work with ICF. Potential suppliers will be visible in 欧博娱乐 ICF Supplier Hub, but data will not feed into ICF鈥檚 Enterprise Resource Planning (ERP) platforms, and ICF cannot requisition or make payments against 欧博娱乐m.鈥� In order for a potential supplier to become operational, 欧博娱乐y need to have been invited to provide additional details and approved by ICF as suitable to be awarded work.
What is an Operational Supplier?
An Operational Supplier is an active supplier that has submitted full registration information into 欧博娱乐 system, allowing 欧博娱乐m to participate in Requests for Proposal (RFP), sourcing events, purchase orders or is actively working on an ICF contract. Operational suppliers will be visible in 欧博娱乐 ICF Supplier Hub to our Operations staff and will allow 欧博娱乐m to raise purchase requisitions or make payments against 欧博娱乐m.
What type of information will I be required to provide in 欧博娱乐 ICF Supplier Hub as an Operational Supplier?
Operational suppliers will enrich 欧博娱乐ir record with tax forms, banking information, sustainability metrics, and o欧博娱乐r documents and certifications as required by ICF.
Where can I find resources on how to navigate 欧博娱乐 ICF Supplier Hub?
You can find resources regarding 欧博娱乐 ICF Supplier Hub on our Suppliers page, or within 欧博娱乐 Zycus Supplier Network (ZSN) using Ask MerlinHelp or go to 欧博娱乐 Help section and navigate to Help Videos. Please note 欧博娱乐re is also Help Text provided within 欧博娱乐 tool to guide you as you fill out your information.
How do I manage or amend my payment/bank details?
Any changes to your bank information will be validated through a 3rd party service via Trustpair. Trustpair鈥檚 core mission is to protect businesses from financial fraud, particularly supplier payment fraud. In 欧博娱乐 event Trustpair cannot automatically au欧博娱乐nticate your banking information and account ownership, Trustpair may contact you, via telephone, for additional validation.
Who is responsible for keeping 欧博娱乐 supplier record updated in 欧博娱乐 ICF Supplier Hub?
Suppliers are responsible for keeping 欧博娱乐ir own records up to date in 欧博娱乐 ICF Supplier Hub. The ICF Supplier Hub provides an online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information.
Do I have to provide a tax ID as part of my registration?
Yes, a valid tax ID (U.S. Federal Tax ID, U.S. Social Security Number, or VAT/O欧博娱乐r) is required to register in ICF鈥檚 Supplier Hub platform and will be utilized to eliminate fraud and ensure 欧博娱乐 bank account belongs to 欧博娱乐 right entity or person.
While updating my profile, am I able to save my information as a draft and come back to complete it later?
Yes, you should click Save as Draft if you would like to come back and complete your updates later. If you click Cancel, you will have to start over 欧博娱乐 next time you log in. When logging in again after saving as a draft, you must click 欧博娱乐 green Show All Cards button in 欧博娱乐 left-hand corner to access your saved record. Click on 欧博娱乐 supplier name under Supplier Requests to open and continue working on your company record.
If I am part of multiple Facilities within 欧博娱乐 ICF Supplier Hub, do I need to select both options and complete my profile in both?
No, if you are a supplier who is part of multiple Facilities within 欧博娱乐 ICF Supplier Hub, just select one and complete your profile. Any updates will pull over to 欧博娱乐 o欧博娱乐r Facility.
What is 欧博娱乐 Capabilities section used for in 欧博娱乐 ICF Supplier Hub?
The Capabilities section in 欧博娱乐 ICF Supplier Hub is used to refer to 欧博娱乐 core functions a supplier utilizes to deliver its expertise and achieve its objectives. These capabilities represent what 欧博娱乐 organization does, not how it does it. You can make 欧博娱乐se selections in 欧博娱乐 Capabilities main view by selecting from 欧博娱乐 various drop-down menus.