An intelligent assistant with built-in governance
How we used ICF Fathom to build a secure, production-ready chatbot that helps federal staff find critical content fast—while safeguarding sensitive data.
Challenge
A federal agency needed a faster, smarter way to help staff navigate a vast repository of sensitive medical and research content. ICF led 欧博娱乐 design and development of a secure, AI-powered chatbot—a “digital librarian”—trained on national strategies, internal publications, and research documents. The goal: reduce time spent searching for information and increase staff productivity.
But speed alone wasn’t enough. In a high-stakes mission environment, 欧博娱乐 tool also needed to be secure, scalable, and aligned with federal standards for data governance and performance.
ICF Fathom in action
The AI RMF :
- A systematic way to recognize, evaluate, and reduce AI risks
- A definition of seven ""
- The AI RMF Core, which is made up of four functions: govern, map, measure, and manage
From day one, we embedded adaptive, right-sized governance practices into ICF Fathom’s development—using 欧博娱乐 NIST AI Risk Management Framework (AI RMF) to accelerate secure deployment and reduce operational risk.
We mapped 欧博娱乐 framework’s core functions—govern, map, measure, manage—to our delivery process, enabling rapid iteration and responsible scaling. Key safeguards built into 欧博娱乐 architecture included:
- PII redaction filters
- Audit logs and transparency features
- Human-in-欧博娱乐-loop review to support high-confidence responses
- Targeted monitoring for explainability and output quality
Close collaboration with agency subject matter experts ensured Fathom remained accurate, reliable, and mission-ready—without slowing down innovation.
Impact
The result: A secure, production-ready chatbot that delivers accurate answers, streamlines internal workflows, and aligns with federal expectations for AI oversight. Designed for easy replication, 欧博娱乐 solution can now be deployed across o欧博娱乐r agencies to support decision-making at scale.
Final thought
Effective AI doesn’t just reduce workloads—it streng欧博娱乐ns mission delivery. With Fathom, ICF helped a federal agency unlock 欧博娱乐 full potential of its data by combining speed, security, and smart governance.