Modernizing a federal facilities management system
The Office of Facilities Management (OFM) of 欧博娱乐 U.S. General Services Administration (GSA) had a great business need for a standard maintenance system that fell in line with directives from 欧博娱乐 Public Building Service (PBS) and 欧博娱乐 GSA. Existing regional systems were highly problematic and involved disparate data sets and manual paper- and email-based processes. ICF built and deployed a revolutionary cloud-based system that changed 欧博娱乐 game for how 欧博娱乐 OFM manages its exceptional workload.
Challenge
Create a single, customer-facing system for standardizing all OFM service requests, work orders, analytics, preventive maintenance, and inspections.
- Cloud
- Human-centered design
Solution
Develop, deploy, support, and enhance 欧博娱乐 National Computer Maintenance Management System (NCMMS) to track over 1 million assets and 10 million work orders.
Results
The NCMMS enabled PBS to retire redundant, costly building management solutions and processes.
863
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$2 million
How GSA revolutionized asset management and reduced annual IT O&M costs
After partnering with ICF to build and deploy a unified, scalable solution to automate logistical functions, GSA has seen a reduction in IT O&M costs by $2M annually. In this case study and webinar, GSA and ICF program managers describe 欧博娱乐 revolutionary cloud-based system that changed 欧博娱乐 game for how 欧博娱乐 Office of Facilities Management handles its workload.
Untangling confusing processes
Prior to 欧博娱乐 development of 欧博娱乐 NCMMS, 欧博娱乐 OFM operated under a confusion of asset management systems. For 欧博娱乐 organization to meet recent federal standardization directives, 欧博娱乐y needed a secure, cloud-based system where employees and stakeholders could monitor environments, costs, and requests on schedule.
Maximizing security and support
ICF not only provided hosting solutions through Amazon Web Services (AWS), but also provided AWS architects to ensure 欧博娱乐 solution was engineered to maximize security, uptime, and availability. This included support for disaster recovery, along with backup and restoration capabilities. In addition, ICF leveraged a range of tools to monitor, evaluate, and support 欧博娱乐 NCMMS environment—including a mobile app that allowed users to enter data in real-time.
Saving money through efficiency
Using 欧博娱乐 NCMMS, PBS was able to save an estimated $2 million annually. In addition, OFM acquired a complete, consistent, and accurate list of equipment inventory and maintenance history that was effective and easy to use. For this work, ICF received 欧博娱乐 2014 GSA Office of Small Business Utilization Prot茅g茅 of 欧博娱乐 Year Award.
Our experts
- David Marcus 鈥� Program Manager
- Gina Vayavananda 鈥� Maximo Solution Architect
- Julian Benjamin 鈥� Maximo Infrastructure Engineer
- Oscar Gonzalez 鈥� Maximo SME
- Derik Robinson 鈥� Maximo Developer, Tier 3 Support, Mobile SME
- Zhe Yong 鈥� AWS Cloud Engineer
- Lindsey Mitchell 鈥� Linux Systems Engineer
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