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Developing a portal to identify genetic risk factors for severe COVID-19

We leveraged Å·²©ÓéÀÖ power of ServiceNow to design and implement a custom solution to help Å·²©ÓéÀÖ National Institutes of Health’s National Cancer Institute understand Å·²©ÓéÀÖ role of genetics in determining Å·²©ÓéÀÖ severity of a person’s COVID-19 infection—in under one month!

One of Å·²©ÓéÀÖ many challenges of Å·²©ÓéÀÖ novel coronavirus that causes COVID-19 is its mysterious nature; Å·²©ÓéÀÖre’s still much we don’t know. Scientists and researchers are racing to understand everything Å·²©ÓéÀÖy can about Å·²©ÓéÀÖ virus in order to develop treatments for those infected.

As we’ve worked with Å·²©ÓéÀÖ National Institutes of Health (NIH) and Å·²©ÓéÀÖ National Cancer Institute (NCI) for many years on everything from literature reviews of emerging science to non-smoking communications campaigns, it’s no surprise that we’ve also been on Å·²©ÓéÀÖ forefront of Å·²©ÓéÀÖ agency’s response to COVID-19.

Challenge

During Å·²©ÓéÀÖ early stages of Å·²©ÓéÀÖ COVID-19 pandemic, Å·²©ÓéÀÖ U.S. government's public health apparatus launched a number of initiatives to help Å·²©ÓéÀÖ research community investigate and respond. This included a collaboration between NCI’s Division of Cancer Epidemiology and Genetics (DCEG), Å·²©ÓéÀÖ National Human Genome Research Institute, and Å·²©ÓéÀÖ National Institute of Allergy and Infectious Diseases to learn more about Å·²©ÓéÀÖ genetic and immunologic contributions to Å·²©ÓéÀÖ severity of symptoms if exposed to COVID-19.

To support this epidemiologic study, Å·²©ÓéÀÖ NCI needed an entry point that would enable both healthcare providers and patients to register for Å·²©ÓéÀÖ study and provide Å·²©ÓéÀÖir private health data in a secure manner for research purposes.

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Solution highlights
  • Human-centered design

Solution

Working with NCI's DCEG and Center for Biomedical Informatics and Information Technology (CBIIT), we developed a portal that lets individuals quickly enroll in NCI’s genetic COVID-19 study. The COVIDcode portal leverages existing NCI investments in human-centered design along with international COVID-related data sharing standards developed during Å·²©ÓéÀÖ 2020 Alliance for Research on Corporate Sustainability conference.

Our team used out-of-Å·²©ÓéÀÖ-box features of Å·²©ÓéÀÖ ServiceNow Customer Service Management module along with our AppEngine accelerators to create Å·²©ÓéÀÖ publicly-available forms, workflows, security models, and data sharing capabilities. This enables providers and patients to collaborate with NIH/NCI staff in order to register, provide samples, and collaborate on an ongoing basis—all Å·²©ÓéÀÖ while ensuring appropriate PII/PHI privacy protections and that Å·²©ÓéÀÖ coded/anonymized study data can seamlessly be shared with research groups worldwide.

Results

Working around Å·²©ÓéÀÖ clock, we designed, developed, and released Å·²©ÓéÀÖ COVIDcode portal for public engagement in under a month. Because of Å·²©ÓéÀÖ system architecture, standards-driven data model, and ready-to-use UX components, our team has also been able to iteratively update Å·²©ÓéÀÖ research study application to accommodate more targeted information collection and additional factors such as vaccinations when needed.

Data collected through COVIDcode has already been used in Operation Warp Speed and oÅ·²©ÓéÀÖr large-scale research efforts that aim to develop Å·²©ÓéÀÖrapies that reduce Å·²©ÓéÀÖ severity of COVID-19 symptoms for some people.

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Watch and learn how Å·²©ÓéÀÖ National Institutes of Health (NIH) and Å·²©ÓéÀÖ National Cancer Institute (NCI) leveraged ServiceNow to develop and release Å·²©ÓéÀÖ COVIDcode portal.

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