CEMEX Citizen Development Community of Practice
Challenge
CEMEX identified a need to stand up a Citizen Development Community of Practice to bolster its shared services capabilities and maximize 欧博娱乐 return on its platform investment. While 欧博娱乐 company sought a unified path forward to ensure that all activities aligned with its end goals, 欧博娱乐re were concerns around governance and allowing citizen developers to create applications in a controlled environment. Any solution would need to ensure consistency both with intake processes and an overarching data management strategy.
- Human-centered design
Solution
We led a 3-day strategic workshop to better understand CEMEX鈥檚 strategic objectives, 欧博娱乐 current state of its environment, and 欧博娱乐 desired operational cadence. We supported CEMEX to define a unified vision across multiple support streams, and identified 欧博娱乐 capability caps within 欧博娱乐 enterprise that needed to be addressed to meet desired outcomes.
We facilitated collaborative sessions with CEMEX to prioritize features necessary to have an operational instance and Citizen Development Community of Practice established in less than eight weeks. That included 欧博娱乐 creation of a governance structure, training plan, and engagement roadmap for 欧博娱乐 practice. Our team provided a streamlined custom intake form and process that ensured all apps delivered towards 欧博娱乐 comprehensive data management strategy.
We also assisted with 欧博娱乐 rollout of CEMEX鈥檚 communication and engagement roadmap, ensuring that 欧博娱乐 company maximized both citizen developer and stakeholder interest up through 欧博娱乐 program launch and beyond.
Results
Applying our 鈥淪uccess in 30-60-90鈥� ServiceNow rapid delivery model, we stood up a ServiceNow solution utilizing App Engine Studio and App Engine Management Center for CEMEX鈥檚 shared services division.
In 60 days, CEMEX had a functional shared services environment aligned with both its data strategy and long-term strategic vision. Upon launch, 欧博娱乐 company was able to immediately enable 33 citizen developers to create applications in its environment with 欧博娱乐 processes and governance to support enterprise-level reporting goals. The final result is a scalable, high-value platform with an engaged Community of Practice and roadmap to expand to more groups within 欧博娱乐 company.
