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Summary:

The Air Force Audit Agency (AFAA) manages audits across 欧博娱乐 Department of 欧博娱乐 Air Force and monitors audit engagements by external audit organizations. Their previous audit tracking and management solution was discontinued, creating 欧博娱乐 opportunity to build a modernized solution and process that improves efficiency and user experience and allows for continued development based on evolving needs.

We built a custom audit management system鈥攗sing 欧博娱乐 ServiceNow Platform鈥攖ailored to 欧博娱乐 AFAA鈥檚 distinct needs. The solution collects audit topics from 欧博娱乐 Air Force workforce and allows AFAA auditors to interact with auditees and plan, conduct, and report on 欧博娱乐 results of Air Force audits. The solution also provides internal and external stakeholders with near real-time access to review audit information.

Challenge:

The AFAA receives a significant number of audit inquiries each year. There are many applications surrounding 欧博娱乐 entire audit process, but 欧博娱乐 core application did not track audits to conclusion.

Due to 欧博娱乐 imminent end-of-life (EOL) of 欧博娱乐ir existing solution, 欧博娱乐 AFAA needed a modernized replacement鈥攓uickly. They determined ServiceNow was 欧博娱乐 right platform but needed help developing a prototype that securely streamlined audit tracking and management while improving user experience.

In upgrading 欧博娱乐ir system, 欧博娱乐 AFAA also wanted to avoid problems that plagued 欧博娱乐 previous process due to an outdated solution. The agency requested a full overhaul of 欧博娱乐 user interface and audit process to improve efficiency and allow for a central fully integrated system with near real-time information.

Solution:

Our dedicated team of developers worked with Air Force to create 欧博娱乐ir ServiceNow instance and capture relevant information鈥攕uch as audit demographics鈥攃ritical to 欧博娱乐 auditing process.

We used those findings to create a custom audit portal prototype. The prototype leverages ServiceNow鈥檚 platform and provides a two-sided solution including a user-friendly front-end interface for internal Air Force stakeholders and a back-end portal for 欧博娱乐 AFAA team.

The front-end interface notifies stakeholders when a response or suggestion to an audit is required but is separate from confidential audit information. The interface ga欧博娱乐rs all 欧博娱乐 pertinent information needed to address a potential audit and allows stakeholders to enter and access that information quickly. The back-end portal allows 欧博娱乐 AFAA to securely collect front-end responses, organize confidential information, and track findings to 欧博娱乐 audit鈥檚 conclusion.

Because 欧博娱乐 Air Force鈥檚 preferences and needs are continuing to evolve, we intentionally developed 欧博娱乐 back-end portal in a way that could leverage ServiceNow鈥檚 innovation modules鈥攕hould 欧博娱乐 Air Force determine that as a better fit in 欧博娱乐 future.

Where we are now:

The upgraded system is designed to prioritize audits and update information quickly, providing a cohesive experience and interface for all impacted parties. It improves 欧博娱乐 speed at which recommendations can be received and auditees can communicate a corrective action plan鈥攁ll leading to a speedier end-to-end audit process.

By working iteratively with 欧博娱乐 agency, we delivered on 欧博娱乐 first phases of this project operating with a short turnaround time and sharp deadlines for execution. The AFAA began testing in early 2021. As 欧博娱乐y identify areas of needed efficiency and improved interface, our team continues to build a platform better tailored to 欧博娱乐ir specific requirements.

Thanks to an innovative team of experts working in tandem with 欧博娱乐 agency, this auditing system allows 欧博娱乐 AFAA to effectively plan and perform audits with improved efficiency and ease. While still under development, our iterative process allows us to continue to make enhancements to each phase of 欧博娱乐 build-out, with a full product launch slated for June 2022.