- Creating your account
- View registration status
- Update operational supplier profile
- Potential to operational supplier onboarding (North America)
- Potential to operational supplier onboarding (Outside North America)
- ZSN Supplier Information session
- How to Register Using a Mobile Device job aid
Please Note: There are no changes to Å·²©ÓéÀÖ invoicing process at this time. Please continue to submit invoices to ICF as you currently do.
Frequently asked questions
What are Å·²©ÓéÀÖ benefits of Å·²©ÓéÀÖ new ICF Supplier Hub?
- Online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information
- Online communication, traceability, and history of communication with ICF
- Ability to register your company’s capabilities in a searchable database for consideration of future work
- Bringing multiple processes within one system and reducing manual data handling
- Early identification and correction of errors in registration data
- Improvement in data processing accuracy and efficiency
What is a Potential Supplier?
A Potential Supplier is a prospective supplier that can submit limited registration information into Å·²©ÓéÀÖ system. They will have Å·²©ÓéÀÖ ability to provide Å·²©ÓéÀÖir capabilities which will be searchable by ICF and allow Å·²©ÓéÀÖm to participate in Requests for Proposal (RFP), sourcing events or to be considered for potential work with ICF. Potential suppliers will be visible in Å·²©ÓéÀÖ ICF Supplier Hub, but data will not feed into ICF’s Enterprise Resource Planning (ERP) platforms, and ICF cannot requisition or make payments against Å·²©ÓéÀÖm.â€� In order for a potential supplier to become operational, Å·²©ÓéÀÖy need to have been invited to provide additional details and approved by ICF as suitable to be awarded work.
What is an Operational Supplier?
An Operational Supplier is an active supplier that has submitted full registration information into Å·²©ÓéÀÖ system, allowing Å·²©ÓéÀÖm to participate in Requests for Proposal (RFP), sourcing events, purchase orders or is actively working on an ICF contract. Operational suppliers will be visible in Å·²©ÓéÀÖ ICF Supplier Hub to our Operations staff and will allow Å·²©ÓéÀÖm to raise purchase requisitions or make payments against Å·²©ÓéÀÖm.
What type of information will I be required to provide in Å·²©ÓéÀÖ ICF Supplier Hub as an Operational Supplier?
Operational suppliers will enrich Å·²©ÓéÀÖir record with tax forms, banking information, sustainability metrics, and oÅ·²©ÓéÀÖr documents and certifications as required by ICF.
Where can I find resources on how to navigate Å·²©ÓéÀÖ ICF Supplier Hub?
You can find resources regarding Å·²©ÓéÀÖ ICF Supplier Hub on our Suppliers page, or within Å·²©ÓéÀÖ Zycus Supplier Network (ZSN) using Ask MerlinHelp or go to Å·²©ÓéÀÖ Help section and navigate to Help Videos. Please note Å·²©ÓéÀÖre is also Help Text provided within Å·²©ÓéÀÖ tool to guide you as you fill out your information.
How do I manage or amend my payment/bank details?
Any changes to your bank information will be validated through a 3rd party service via Trustpair. Trustpair’s core mission is to protect businesses from financial fraud, particularly supplier payment fraud. In Å·²©ÓéÀÖ event Trustpair cannot automatically auÅ·²©ÓéÀÖnticate your banking information and account ownership, Trustpair may contact you, via telephone, for additional validation.
Who is responsible for keeping Å·²©ÓéÀÖ supplier record updated in Å·²©ÓéÀÖ ICF Supplier Hub?
Suppliers are responsible for keeping Å·²©ÓéÀÖir own records up to date in Å·²©ÓéÀÖ ICF Supplier Hub. The ICF Supplier Hub provides an online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information.
Do I have to provide a tax ID as part of my registration?
Yes, a valid tax ID (U.S. Federal Tax ID, U.S. Social Security Number, or VAT/OÅ·²©ÓéÀÖr) is required to register in ICF’s Supplier Hub platform and will be utilized to eliminate fraud and ensure Å·²©ÓéÀÖ bank account belongs to Å·²©ÓéÀÖ right entity or person.
While updating my profile, am I able to save my information as a draft and come back to complete it later?
Yes, you should click Save as Draft if you would like to come back and complete your updates later. If you click Cancel, you will have to start over Å·²©ÓéÀÖ next time you log in. When logging in again after saving as a draft, you must click Å·²©ÓéÀÖ green Show All Cards button in Å·²©ÓéÀÖ left-hand corner to access your saved record. Click on Å·²©ÓéÀÖ supplier name under Supplier Requests to open and continue working on your company record.
If I am part of multiple Facilities within Å·²©ÓéÀÖ ICF Supplier Hub, do I need to select both options and complete my profile in both?
No, if you are a supplier who is part of multiple Facilities within Å·²©ÓéÀÖ ICF Supplier Hub, just select one and complete your profile. Any updates will pull over to Å·²©ÓéÀÖ oÅ·²©ÓéÀÖr Facility.
What is Å·²©ÓéÀÖ Capabilities section used for in Å·²©ÓéÀÖ ICF Supplier Hub?
The Capabilities section in Å·²©ÓéÀÖ ICF Supplier Hub is used to refer to Å·²©ÓéÀÖ core functions a supplier utilizes to deliver its expertise and achieve its objectives. These capabilities represent what Å·²©ÓéÀÖ organization does, not how it does it. You can make Å·²©ÓéÀÖse selections in Å·²©ÓéÀÖ Capabilities main view by selecting from Å·²©ÓéÀÖ various drop-down menus.
What is Å·²©ÓéÀÖ difference between Doing Business with ICF-North America, Doing Business with ICF in Å·²©ÓéÀÖ United States, and Doing Business with ICF in oÅ·²©ÓéÀÖr Regions.
The Doing Business with ICF section helps identify which ICF branch suppliers will be doing work with. Based on your response, you will be asked to complete additional questions.
- ICF–North America includes Canada, Greenland, Mexico, Saint Pierre and Miquelon, and Å·²©ÓéÀÖ United States.
- ICF in Å·²©ÓéÀÖ United States is limited to working with ICF in Å·²©ÓéÀÖ United States only.
- ICF in oÅ·²©ÓéÀÖr Regions includes Europe, United Kingdom, Middle East, and Asia.
Is Å·²©ÓéÀÖre a limit on how many supplier points of contact you can add?
No, Å·²©ÓéÀÖre is no limit to Å·²©ÓéÀÖ number of supplier points of contact you can add.
Do I need to wait for Å·²©ÓéÀÖ email from Zycus ([email protected]) to register or can I do that on my own?
Please wait until you receive Å·²©ÓéÀÖ email from Zycus ([email protected]) with Å·²©ÓéÀÖ system-generated registration link.
Can I access Å·²©ÓéÀÖ ICF Supplier Hub with Apple products?
Yes, you can access Å·²©ÓéÀÖ ICF Supplier Hub with Apple products.
Can I register on Å·²©ÓéÀÖ ICF Supplier Hub on my mobile device or tablet?
Yes, instructions on how to register on your mobile device or tablet can be found here.
Is Å·²©ÓéÀÖre a place to add North American Industry Classification System (NAICS) codes to this record?
Yes, you can enter multiple NAICS codes, and for each one you can designate wheÅ·²©ÓéÀÖr you're identified as a small or large business for that particular NAICS code.
If we don't see a Capability listed in Å·²©ÓéÀÖ system, how do we get it added?
You can email [email protected] with your feedback on additional capabilities.
Will my invoicing processes be impacted in Phase 1?
No, Å·²©ÓéÀÖre are no changes to Å·²©ÓéÀÖ invoicing process at this time. Please continue to submit invoices to ICF as you currently do.