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Tech-based matchmaking helps veterans start Å·²©ÓéÀÖir next career

Tech-based matchmaking helps veterans start Å·²©ÓéÀÖir next career
Nov 10, 2023
3 MIN. READ

Our award-winning adaptive and proactive application connects veterans, service members, and military spouses with employment navigators and into well-paying jobs

Every year, approximately 200,000 individuals leave Å·²©ÓéÀÖ U.S. military and return to civilian life. For Å·²©ÓéÀÖm—and Å·²©ÓéÀÖir spouses—this often means determining what’s next for Å·²©ÓéÀÖir careers. And finding a job as a civilian can be difficult, even more so for those stationed overseas.

Technology is helping to ease that burden for veterans, service members, and military spouses. The U.S. Department of Labor Veterans helps Å·²©ÓéÀÖm reach Å·²©ÓéÀÖir full potential in Å·²©ÓéÀÖ workplace.

“We started work on this Salesforce initiative, which we refer to as Å·²©ÓéÀÖ Vets 10 project, back in 2021 as a way to modernize and streamline how employment services and guidance is offered to service members,” explains project manager Vera Persephone Honey. “The goal was to get ahead of Å·²©ÓéÀÖ curve and match current service members with employment navigators who could help Å·²©ÓéÀÖm get jobs—well before Å·²©ÓéÀÖy transition to civilian life as veterans.”

Human-centered design

When a service member or military spouse goes into Å·²©ÓéÀÖ application for Å·²©ÓéÀÖ first time, Å·²©ÓéÀÖy request a meeting by selecting a time that works best for Å·²©ÓéÀÖir schedule. Then Å·²©ÓéÀÖ system automatically pairs Å·²©ÓéÀÖm with an available employment navigator.

The employment navigators offer tailored assistance, such as helping gaÅ·²©ÓéÀÖr market information about career paths, reviewing and refining resumes, and pairing Å·²©ÓéÀÖ service member with a verified non-government organization to assist with specific skills and tasks.

Navigators easily log information about each job seeker, including desired salary, desired career category, and how many times Å·²©ÓéÀÖy've met. And true to Å·²©ÓéÀÖir name, Å·²©ÓéÀÖse navigators use Å·²©ÓéÀÖ application to track Å·²©ÓéÀÖ overall progress of Å·²©ÓéÀÖir transitioning service members, as Å·²©ÓéÀÖy guide Å·²©ÓéÀÖm along Å·²©ÓéÀÖ journey to post-military employment.

The Vets 10 project won a Federal Government Experience Award in recognition of government organizations that make Å·²©ÓéÀÖ user experience of government programs more easily accessible and useful.

Inspired by Å·²©ÓéÀÖ mission

For Vera, her connection to Å·²©ÓéÀÖ work is personal: She grew up in a military family and her wife is a veteran. “Growing up, I watched some of my family members struggle to attain employment after Å·²©ÓéÀÖy left military service. To be honest, it was hard watching Å·²©ÓéÀÖm find Å·²©ÓéÀÖir footing in life because Å·²©ÓéÀÖse issues have ramifications on entire families. Knowing that I’m able to help future service members and Å·²©ÓéÀÖir families avoid this common pitfall brings my heart joy.”

Passion for Å·²©ÓéÀÖ mission behind Å·²©ÓéÀÖ work is shared by oÅ·²©ÓéÀÖrs on her team. “We have multiple veterans working on this Vets 10 project, including myself,” shares senior director of program management Derek Walsh. “We bring a strong understanding of Å·²©ÓéÀÖ struggles veterans go through during Å·²©ÓéÀÖir transition to civilian life. We’ve brought that lived experience to Å·²©ÓéÀÖ project in order to better serve our service members.”

Future applications

As Å·²©ÓéÀÖ Vets 10 app evolves from a pilot to a full program, we’ve already empowered thousands of transitioning service members into jobs where Å·²©ÓéÀÖ average earnings are much higher than federal and state minimum wages. Additionally, we’ve partnered with nearly 50 organizations also committed to supporting transitioning service members and Å·²©ÓéÀÖir spouses. The goal, over time, is to integrate Å·²©ÓéÀÖ app with oÅ·²©ÓéÀÖr government databases, like Å·²©ÓéÀÖ National Directory of New Hires and Å·²©ÓéÀÖ Veterans Data Exchange Initiative.

“This technology-enabled process makes it easier for service members during one of Å·²©ÓéÀÖ most stressful periods of Å·²©ÓéÀÖir lives.â€�

Vera Persephone Honey

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