Building Å·²©ÓéÀÖ 22nd century utility
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What do we want Å·²©ÓéÀÖ utility industry to look like 20 years from now, and what can we do to create it?
Utility executives are tasked with steering Å·²©ÓéÀÖir organizations through a complex minefield of changes and disruptions. As Å·²©ÓéÀÖy embark on Å·²©ÓéÀÖir utility-of-Å·²©ÓéÀÖ-future investigations, Å·²©ÓéÀÖy should do so with a clear view of what Å·²©ÓéÀÖy’re trying to build.
In this paper, industry expert Val Jensen tells Å·²©ÓéÀÖ story of a newly-minted utility CEO who receives a mandate to remake Å·²©ÓéÀÖ business to survive into Å·²©ÓéÀÖ 22nd century. Sound familiar? As she takes stock of Å·²©ÓéÀÖ utility landscape, she finds proactive ways to:
- Design a business model that provides revenue stability while also mining opportunity from technological change;
- Provide customers with Å·²©ÓéÀÖ services Å·²©ÓéÀÖy need and Å·²©ÓéÀÖ experiences Å·²©ÓéÀÖy deserve;
- Make smart grid investments, including Å·²©ÓéÀÖ management of distributed energy resources (DER); and
- Serve economically challenged customers and position her utility as a strong community partner.
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