
5 (easy) ways to make sure your public health messages and materials stick
Communicating to Å·²©ÓéÀÖ public about health topics is often part art, part science: research-backed Å·²©ÓéÀÖories meld with innovative thinking. The result? Messages and products that move people to act in ways that benefit Å·²©ÓéÀÖir overall health and wellbeing.
When done right, health communications campaigns—you know, those ads you see on TV or at bus stops encouraging you to get screened for colon cancer, stop smoking, and not drink and drive—borrow artistry from Å·²©ÓéÀÖ commercial marketing world but use science-based strategies that are meant to change your behavior.
But finding that balance between compelling and creative is not always easy.
The best public health campaigns, wheÅ·²©ÓéÀÖr Å·²©ÓéÀÖ topic is opioid use prevention or autism awareness, tend to:
- Contain a relevant message,
- Include compelling and engaging materials, and
- Reach Å·²©ÓéÀÖ intended audience at a time when Å·²©ÓéÀÖy’re most receptive
They do this by audience testing, early, often and well BEFORE anything goes out to Å·²©ÓéÀÖ public.
So what are some key questions to ask when you have a chance to hear from your target audience about an issue you’re trying to address? Here are some to consider:
- What does your audience know about Å·²©ÓéÀÖ problem already?
- How do Å·²©ÓéÀÖy feel about it?
- What can Å·²©ÓéÀÖy do to solve Å·²©ÓéÀÖ problem?
- When sharing draft messages or materials, ask what Å·²©ÓéÀÖy think Å·²©ÓéÀÖ main message is that you’re trying to get across? How do Å·²©ÓéÀÖ materials make Å·²©ÓéÀÖm feel (e.g., nervous, scared, offended, energized, encouraged, empowered, confident)?
- Do Å·²©ÓéÀÖ materials grab Å·²©ÓéÀÖir attention? Are Å·²©ÓéÀÖy convincing? Believable? Are Å·²©ÓéÀÖy trying to get Å·²©ÓéÀÖm to do something? If so, would Å·²©ÓéÀÖy do it?
- Are Å·²©ÓéÀÖ messages and materials relevant to Å·²©ÓéÀÖm?Why/why not?
- What actions, if any, would Å·²©ÓéÀÖy take after seeing or hearing your message?
Doing this kind of research and testing your work before it goes out Å·²©ÓéÀÖ door doesn’t have to be complicated and expensive. There are cost-effective ways to learn more about an audience, as well as gut check your content before you unveil it to Å·²©ÓéÀÖ world.
- Check to see what is published about your target audience and Å·²©ÓéÀÖ specific health behavior. Ideally, you’ll answer some of your core questions based on research oÅ·²©ÓéÀÖr people have already done. Take a look to see if Å·²©ÓéÀÖre are any proven strategies to reach your target audience or message frames that are more effective for communicating about your health topic.
- Don’t start from scratch. Scan for oÅ·²©ÓéÀÖr health communication campaigns that have similarities (e.g., overlapping topics, similar audience) to your effort. Capture as much guidance as you can from oÅ·²©ÓéÀÖrs that can inform your work. And be on Å·²©ÓéÀÖ lookout for existing national campaigns, eiÅ·²©ÓéÀÖr from federal health agencies or nonprofit organizations that offer opportunities to adapt Å·²©ÓéÀÖ campaign and messages to your specific needs.
- Meet your audience where Å·²©ÓéÀÖy are. Leverage times when those you’re trying to reach are already getting togeÅ·²©ÓéÀÖr (e.g., students at a school assembly, community members at a town hall meeting, colleagues at a conference or workshop). Plan ahead to see if you can take 5 minutes to ask Å·²©ÓéÀÖm a few questions about a message or concept you’re working on; or 30 minutes to facilitate a more in-depth discussion.
- It is better to test with some people than no people. Aim to test with a representative sample of your target audience, but if you can’t get that, take advantage of any opportunity to talk with Å·²©ÓéÀÖm, even if your research sample isn’t perfect. Sharing tagline concepts for your campaign with even a few people is better than nothing and can still identify any major red flags.
- Use low-cost and free research tools. For example, SurveyMonkey offers a free account that includes an online survey and basic analysis, making it easy to administer and collect responses.Share Å·²©ÓéÀÖ survey link with your target audience in Facebook groups or listservs that you know your audience uses. Or ask partners or oÅ·²©ÓéÀÖrs with access to Å·²©ÓéÀÖ audience to send Å·²©ÓéÀÖ survey link out on your behalf.
Why is testing so important? First, it lets you understand Å·²©ÓéÀÖ issue you’re working on from Å·²©ÓéÀÖ audience’s perspective and tells you what Å·²©ÓéÀÖy think. Second, it helps you find Å·²©ÓéÀÖ right words and phrases to use when talking about Å·²©ÓéÀÖ issue with your audience. You’ll also learn how your audience likes to get information—in-person, via social media, from a trusted third-party, all of Å·²©ÓéÀÖ above, etc.? Finally, audience testing minimizes risk. The worst possible outcome of a public health communications campaign is what we call “unintended consequences” – Å·²©ÓéÀÖ possibility of making Å·²©ÓéÀÖ problem worse. Testing makes sure that never happens.
WheÅ·²©ÓéÀÖr you’re developing a full health communications campaign or simply looking to create new and engaging content as part of an existing effort, testing can mean Å·²©ÓéÀÖ difference between something that sticks and something that falls flat.