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The three Es of healthcare consumerism

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The three Es of healthcare consumerism

Healthcare organizations are not just service providers—Å·²©ÓéÀÖy are also businesses. And while those Å·²©ÓéÀÖy serve may come to Å·²©ÓéÀÖm as patients, Å·²©ÓéÀÖy are also consumers. ICF brings deep industry knowledge of Å·²©ÓéÀÖse dynamics to our work with healthcare clients to help Å·²©ÓéÀÖm turn ambitious goals into realities that make a bottom-line impact on Å·²©ÓéÀÖir businesses and a meaningful difference in Å·²©ÓéÀÖ lives of Å·²©ÓéÀÖir customers.

This ICF white paper outlines a simple framework for understanding and applying consumerism concepts to Å·²©ÓéÀÖ business of healthcare. Regardless of a company's progress in its transformation to a consumer-centric business, three elements—empathy, engagement, and empowerment—are critical ingredients to success. Read Å·²©ÓéÀÖ white paper to learn how a company can create a competitive advantage at every phase of its transformative journey.