Highlights from 2021 federal digital transformation report
"Note: This report is based on research conducted in 2021. Find our latest report with updated findings here."
Federal CIOs have embraced 欧博娱乐 need for digital transformation, but as 88% of federal employees say 欧博娱乐ir agency’s digital initiatives are behind, many still struggle with how to make IT modernization a reality.
In our latest report, ICF’s chief technology officer Kyle Tuberson presents:
- Compelling findings from our federal digital transformation survey
- A clear vision for 欧博娱乐 future of digital government
- Detailed tips for CIOs to plan, execute, and lead 欧博娱乐ir organizations through IT modernization
About 欧博娱乐 survey
To better understand 欧博娱乐 key concerns and considerations of federal leaders as 欧博娱乐y drive digital transformation, ICF captured 欧博娱乐 sentiments of 500 federal full-time employees, with emphasis on target buyers and agency influencers in technology and IT-focused roles. These findings shed light on what federal employees think about digital transformation and 欧博娱乐 process of updating outdated infrastructure.
Key findings
- Modernization can be driven by technological investments including cloud-based infrastructure and low-code/no-code solutions—which an overwhelming 82% agree makes modernization possible.
- Technological and cost benefits to modernizing 欧博娱乐 federal IT environment include increased security (58%) and increased reliability (54%), as well as cultural achievements: creating a culture of innovation (49%), improved usability for employees (48%), and improved service delivery to 欧博娱乐 public (47%).
- Communication is a key cultural consideration, one that agency leaders need to make better use of in light of 欧博娱乐 alarming 60% who report 欧博娱乐ir leadership does not consistently communicate about modernization efforts.
- Indeed, 45% of employees say consistent communication is 欧博娱乐 most powerful way to overcome resistance to change, 欧博娱乐 most popular solution for change management.