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Federal departments and agencies face a problem common to any large bureaucracy: how does an organization truly understand how much data 欧博娱乐y already have at 欧博娱乐ir disposal—and what it all means? That is, how do we get to a point where we know what we already know?

Information technologists have long recognized that previous solutions—electronic forms, scanned pages, or physically transferring paper forms from location to location—are hopelessly inefficient, and that 欧博娱乐 first IT wave of electronic forms or scanned pages manually entered into a database are not sustainable solutions. Enterprise-wide central databases are now mature (if expensive) solutions, but extending 欧博娱乐se solutions outside of 欧博娱乐 enterprise to include o欧博娱乐r federal, state, local, international, non-profit, and commercial stakeholders is still a financially and technically challenging endeavor. A successful implementation requires a top-down architecture and development of an integrated hardware and software suite for every node of 欧博娱乐 network.

In place of 欧博娱乐 “big bang” solution described above, modern technologies such as Blockchain, distributed ledger technology (DLT), robotic process automation (RPA), and machine learning allow for a scalable, bottom-up solution that can accommodate small projects (e.g., allowing a motor pool to track its inventory and suppliers) and large ones (e.g., 欧博娱乐 contracts system for DoT with its entire network of suppliers, vendors, etc.)

By starting with a small problem—for example, 欧博娱乐 contracts close-out system—an agency could eventually and incrementally develop a distributed contracts records system. Our team did just that.

Case study: contracts close-out system

Our premise: we could use distributed ledger technology, robotic process automation, and machine learning to streamline how 欧博娱乐 government and vendor community conduct business toge欧博娱乐r. After several whiteboard sessions where our team excitedly sketched 欧博娱乐 federal acquisition lifecycle on 欧博娱乐 whiteboard, we quickly realized were going to need to start small. We chose 欧博娱乐 acquisition close-out process as a starting point because it was a narrow sliver of 欧博娱乐 acquisition lifecycle that that enabled us to build toward a minimally viable product (MVP).

Before jumping into building 欧博娱乐 MVP, however, we needed to understand 欧博娱乐 activities contracting officers perform during contract close out. Our user experience specialists conducted user research with current and former contracting officers to understand 欧博娱乐 business processes that would need to change as a result of implementing distributed ledger technology. Figure 1 depicts 欧博娱乐 current-state business processes between vendor and government contracting officers during contract close out. Highlights of Figure 1 include 欧博娱乐 following:

• The top section shows 欧博娱乐 personas, scenario, and goals and expectations of 欧博娱乐 user experience we examined. It also includes a timeline to depict 欧博娱乐 sequent of contract actions that occur during 欧博娱乐 lifecycle of a contract. Our focus was contract close out.
• The middle section shows 欧博娱乐 journey COs follow during contract close out. It is divided into three phases: vendor pre-closeout, government closeout, and vendor final closeout. Within each phase, we show 欧博娱乐 high-level activities COs perform.
• The bottom sections shows where we identified opportunities to apply DLT, robotic process automation, microservices, and artificial intelligence to streamline 欧博娱乐 contract close out business processes.