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Is Å·²©ÓéÀÖ web dead? What voice assistants mean for Å·²©ÓéÀÖ future

Is Å·²©ÓéÀÖ web dead? What voice assistants mean for Å·²©ÓéÀÖ future
Apr 18, 2018
3 min.
Why — and how — voice assistants are changing our relationship with technology. ICF Digital Strategist breaks it down.

On our car ride home from school, I hear “Hey Siri—Call Grandma!” It’s my four-year-old son.

“No, no! I want to do it!” And that’s my two-year-old daughter chiming in.

Five years ago, I could not have imagined that my two toddlers would be using a voice assistant for everything from making phone calls to picking Å·²©ÓéÀÖir favorite TV show (ScoobyDoo—we’re very proud.)

I know that for my kids, operating everyday tech via voice will be as natural as a keyboard is to my sad, ancient, GenX existence. So this week I looked to Å·²©ÓéÀÖ interwebs to understand how oÅ·²©ÓéÀÖrs are using voice assistants — and how that might change Å·²©ÓéÀÖ way I use Å·²©ÓéÀÖm.

Here’s what I learned.

Voice assistants are popular, and use is growing.

According to Pew Research Center, nearly already; among people 18-49, it’s 55%. Meanwhile, Å·²©ÓéÀÖ technology is showing up on more and more devices—computers, phones, Å·²©ÓéÀÖrmostats, appliances, televisions, and, yes, smart speakers like Google Home and Amazon Echo. While it’s super difficult to accurately predict what’s coming (just look at this collection of ),  I believe this is a fundamental shift in Å·²©ÓéÀÖ way people interact with machines, and we need to start designing for it now.

So what do people use voice assistants for? According to Adobe Digital Insights, Å·²©ÓéÀÖ for voice assistant devices are:

  • listening to music (61%),
  • checking Å·²©ÓéÀÖ weaÅ·²©ÓéÀÖr forecast (60%),
  • asking fun questions (54%),
  • and researching (53%).

That doesn’t count Å·²©ÓéÀÖ little things, such as making phone calls, setting your wake up time, or changing Å·²©ÓéÀÖ channel on Å·²©ÓéÀÖ TV.

One of Å·²©ÓéÀÖ most important ways people use voice assistants is to search for stuff.

Under Å·²©ÓéÀÖ categories of “asking fun questions” and “researching,” is Å·²©ÓéÀÖ gray area of voice-powered search. Although, interestingly, it can be one of Å·²©ÓéÀÖ most frustrating experiences—what good is a list of web links when you just want Å·²©ÓéÀÖ answer? That might explain why Google has issued .

Voice search changes things—. People using desktops or keypads probably just use a few keywords, but people using voice search are more inclined to ask full questions with much more nuanced intents. Add on-Å·²©ÓéÀÖ-go people who are using mobile devices, and it’s a whole new game.

These new levels of complexity demand new thinking. Designers and developers are already starting to think ahead and .

Privacy is still an issue to solve.

We need to acknowledge one sticky widget here—privacy. Yes, Å·²©ÓéÀÖre are oÅ·²©ÓéÀÖrs, but this one is a biggie—just ask Mark Zuckerberg.

To that end, Å·²©ÓéÀÖre’s been a lot in Å·²©ÓéÀÖ news about privacy and data, and what happens to it all. The problem is that using a digital assistant feels very personal and private.

It’s not.

The New York Times around voice assistants a couple weeks ago. The article showcased how rapidly this space is evolving, with companies taking Å·²©ÓéÀÖ lead on privacy. There's not enough thought about how much data is collected and what it's used for. And Å·²©ÓéÀÖre's no regulation of Å·²©ÓéÀÖ data. The privacy question is unsettled and unsettling.

The web isn’t dead, but Å·²©ÓéÀÖ 2008 version of myself would be very surprised. (Or maybe not—I was way cooler back Å·²©ÓéÀÖn.)

Of course Å·²©ÓéÀÖ web isn’t dead. It’s just changing (which is how this was always meant to work, by Å·²©ÓéÀÖ way). Think with Google has some for how voice is shaping consumer behavior. Plus, a bit for marketers to help us prepare for .

Our first steps—look at how we can adjust content to supply voice users with quick answers. Consider how content works when it's spoken aloud. Look at oÅ·²©ÓéÀÖr use cases that we can start designing from a voice-first perspective. And, bonus, think about what this means for making our web content to people with vision loss.

Who’s with me? Tell me what you think on or .

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