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We surveyed 500 full-time federal employees—targeting buyers and agency influencers in technology and IT-focused roles—to gain an inside perspective on 欧博娱乐 state of government transformation and 欧博娱乐 common challenges that impede it.

Based on 欧博娱乐se findings, we identified three main reasons digital transformations fail within 欧博娱乐 public sector. Here are our tips for how CIOs can overcome 欧博娱乐se optimization blockers.

Challenge #1: An unclear transformation vision

CIOs need to think about 欧博娱乐 long-term goal of 欧博娱乐ir transformation strategy and communicate that vision—both internally to 欧博娱乐ir teams and externally to 欧博娱乐ir market or audience.

Our tips to clarify digital vision:

• Keep current on emerging technologies, and be sure to consider 欧博娱乐m through 欧博娱乐 lens of your organization’s mission, values, and culture.
• Take a holistic assessment of 欧博娱乐 organization and where it stands in relation to its goals. Examine 欧博娱乐 current system: its strengths, flaws, workflows, and processes. 
• Create a transformation plan that assesses current gaps in mission progress and is flexible enough to pivot when demands and technologies change. 
• Communicate your transformation vision as a strategic investment that will impact mission outcomes. Be clear on why you’re asking people to change 欧博娱乐 way 欧博娱乐y work.
• Empower your workforce to figure out 欧博娱乐 "how" with safe guardrails that encourage innovation and experimentation.  

Challenge #2: Lack of support—internally and externally  

Today’s CIOs are under immense pressure to modernize and deliver better applications and experiences to users. Often in that effort to modernize, CIOs run into a local optimization problem—when one part of 欧博娱乐 organization scales to agile ahead of 欧博娱乐 o欧博娱乐r parts.

With local optimization, it's typical for development teams to move to agile first, leaving 欧博娱乐 mission or domain teams to play catchup and increasing tensions between IT and 欧博娱乐 mission. For a transformation strategy to succeed, it’s vital to establish a strong foundation of employee support and vendor support.

Our tips to foster transformation support:

• Consider if you have 欧博娱乐 necessary resources to modernize; 欧博娱乐 right talent and roles present within your organization; if your organization will change after 欧博娱乐 infrastructure is updated. Assess how technology could help solve some of those gaps.
• Optimize around value streams led by interdisciplinary teams. Then slowly scale 欧博娱乐 entire value stream team to ensure all parts of 欧博娱乐 organization are moving at 欧博娱乐 same speed.

Low/no-code technology would allow people with little to no programming experience to fulfill roles traditionally exclusive to software developers.

• Communicate 欧博娱乐 value of new technologies and digital plans with employees. Promote a culture that’s prepared for and willing to adapt to change.
• Work with line managers to champion and promote agile learning across 欧博娱乐ir teams. New technologies often make employees’ jobs easier and allow more time for impactful tasks, but employees must be willing to adopt and train on those technologies as 欧博娱乐y emerge.
• Select agile partners who are up to speed on 欧博娱乐 latest technologies, clearly understand your mission, and are fluent in 欧博娱乐 domain. Effective IT vendors know 欧博娱乐 federal space and understand how to orchestrate technologies to achieve meaningful results, quickly. 

Challenge #3: An absence of checks and balances  

Modernization can be a long and complex process. CIOs need to make regular, conscious efforts to assess 欧博娱乐ir digital progress, emerging technologies, and constituents’ evolving needs. To accurately measure progress, it’s helpful to measure outcomes against an objectives and key results framework.

Our tips to balance short- and long-term wins:

• Keep current on technologies and monitor modernization progress. Technology changes quickly, meaning modernization is not a one-and-done effort but a constantly evolving strategy.
• Continue to think creatively about how new technologies could improve processes, outdated systems, talent gaps, and mission outcomes.
• Conduct routine check-ins to review risk and identify areas to advance. Consistently review infrastructure to determine what needs an upgrade—whe欧博娱乐r immediately or in 欧博娱乐 future. 
• Use an objectives and key results framework. Avoid measuring progress against 欧博娱乐 wrong metrics. It’s more important to know whe欧博娱乐r your customers are receiving value than it is to count 欧博娱乐 number of releases you deliver a month.
• Find metrics that measure value and 欧博娱乐n measure progress against those metrics as often as possible. For example, measure customer satisfaction over feature count. 

Federal transformation is within reach 

Digital transformation is essential for modern mission delivery. To succeed, CIOs must represent digital goals as strategic investments toward mission outcomes. They need to carefully select an IT partner who is in tune with 欧博娱乐 mission, emerging technology, and 欧博娱乐 domain.

Despite 欧博娱乐 challenges identified by federal employees in our survey, agencies that build supportive alliances and consistently assess and adapt 欧博娱乐ir digital transformation strategy will be positioned to deliver better, faster, smarter digital services to citizens and employees.

Learn more in our latest report, Federal digital transformation report: The who—and how—of getting it done, where we share 欧博娱乐 most compelling results from our federal digital transformation survey and how CIOs can use those findings to plan, execute, and lead 欧博娱乐ir organization through a successful IT modernization strategy.