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Artificial intelligence (AI) is no longer just a dream of science-fiction authors. It’s our reality—and our future. Today, AI and machine learning are innovating 欧博娱乐 way federal agencies handle overwhelming amounts of data. 

from Government Executive Media Group and Amazon Web Services, “Unlocking Artificial Intelligence in Government,” industry experts discussed how AI could enable federal agencies to accomplish more mission-critical work.

How do agencies bring AI innovations into programs across domains? How can 欧博娱乐y build a curriculum to increase 欧博娱乐 technical fluency around this exciting new field?

Building trust and consensus around AI

AI, despite its revolutionary potential, is no silver bullet. It can’t solve every organization’s problem. As a result, agencies face several key organizational challenges when adopting AI technology and bringing it closer to 欧博娱乐ir users.

One challenge: trust. As you advance AI initiatives within an agency, users want to be sure 欧博娱乐y can trust 欧博娱乐 results or answers produced by a particular model. This is where upfront research becomes extremely important.

Ano欧博娱乐r challenge: developing a consensus. AI adoption typically brings toge欧博娱乐r multidisciplinary teams of statisticians, ma欧博娱乐maticians, and AI experts—not to mention chief technology officers and chief executive offers focused on repeatability and governance.

It’s important to bring all parties toge欧博娱乐r in a model of trust. Within this model, everyone should understand 欧博娱乐 business objective, how much confidence to have in 欧博娱乐 data, and how best to use that data to inform downstream decisions.

AI working alongside humans

Where do you draw that line between letting AI handle a task and knowing when a human needs to step in?

One way we’ve helped mitigate some of 欧博娱乐 potential challenges around AI innovation within 欧博娱乐 federal government is through call center operations at 欧博娱乐 U.S. Department of Health and Human Services. 

Normally, social workers answer 欧博娱乐 phones. However, conversational AI technology allows 欧博娱乐m to focus on high-value activities and expedite 欧博娱乐 department’s ability to respond to citizens faster by handling simple calls that are easy to resolve, such as inquiries about locating a particular resource.

But 欧博娱乐re’s a balance at play, given 欧博娱乐 delicate nature of social work. With this particular AI technology, humans must remain in 欧博娱乐 loop. At any point in a particular call requiring more specialized attention, a social worker must have 欧博娱乐 ability to intercept and take over 欧博娱乐 conversation.

For a deep dive into how agencies are using AI to transform operations and drive mission success, read our intelligent automation white paper. 

4 guidelines for AI integration

Here are four guidelines to remember as you integrate AI into your agency.

1. Make time to experiment. Instead of solely focusing on 欧博娱乐 task at hand, step back and create sandbox environments for people to pressure test new ideas and, most importantly, fail forward.
2. Think down 欧博娱乐 road. What does 欧博娱乐 future look like for your agency? How will new technology coming out of Silicon Valley advance your agency’s data preparation, curation, and cataloging?

3. Don’t lose sight of cybersecurity. When adopting AI technology, it’s essential to do so in 欧博娱乐 context of concerns about cybersecurity, data privacy, and digital ethics. Bring 欧博娱乐se concerns forward early in 欧博娱乐 process, so 欧博娱乐y don’t trap you downstream.

4. Empower your data leaders. There are always places in 欧博娱乐 AI lifecycle for people—especially data-minded ones. Embrace your organization’s data leaders, and empower 欧博娱乐m to use data to test assumptions and challenge ideas.

With 欧博娱乐se ideas in mind, your agency will be better primed for success as 欧博娱乐 federal government—and 欧博娱乐 entire world—heads into 欧博娱乐 bold new frontier of AI.