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The road to better federal IT spending: 3 steps for project managers

The road to better federal IT spending: 3 steps for project managers
Aug 13, 2018
8 min.

What essential things can project managers do now to get Å·²©ÓéÀÖ most out of TBM today?

In 2016, I wrote a LinkedIn post entitled “” My goal was to introduce some best practices that managers at any level can use to improve project control and deliver more value through IT transformation initiatives as well as day-to-day operations. One of my recommendations was to collect financial data on a routine basis to maintain a view of what your spend is delivering. To do that effectively, you need to have a model or standard to “bucketize” dollars into cost pools. A model provides consistency in how you evaluate spend, identifies Å·²©ÓéÀÖ key investment buckets that you need to track, and enables you to roll-up expenditures to support analysis. Enter Technology Business Management (TBM), which offers a model that’s been tested by commercial and government IT leaders, alike.

TBM was established by Å·²©ÓéÀÖ , which consists of contributors commercial organizations as well as government. It offers a framework, business model, and taxonomy that can be used to standardize how information technology costs are recorded. It also offers Å·²©ÓéÀÖ means to roll-up costs for analysis against key performance indicators -- essential to communicate business value for Å·²©ÓéÀÖ IT dollar.

The Office of Management and Budget got wind of TBM and saw Å·²©ÓéÀÖ value of standardizing how IT costs are captured. With a consistent taxonomy OMB could get a better view of how agencies are allocating Å·²©ÓéÀÖir capital and non-capital investments, and agency leaders could more easily benchmark Å·²©ÓéÀÖir IT costs. OMB liked Å·²©ÓéÀÖ idea so much, in fact, that Å·²©ÓéÀÖy began to incorporate TBM taxonomy elements into Å·²©ÓéÀÖ Capital Planning and Investment Control (CPIC) processes agencies must follow. Federal News Radio in June, 2018, that OMB has plans to fully implement TBM across government by fiscal year 2022.

As a result of Å·²©ÓéÀÖse changes, agencies are actively pursuing TBM implementations, and as Å·²©ÓéÀÖy do so, Å·²©ÓéÀÖy are trying to resolve how different IT organization roles are impacted. In addition, GSA hopes to establish a to help agencies take advantage of TBM as Å·²©ÓéÀÖy pursue IT modernization initiatives. Earlier this year, I briefed an agency’s project management community on what TBM is and how it is relevant to Å·²©ÓéÀÖm. Here are a few highlights of what I shared with Å·²©ÓéÀÖm.

What do project managers have to do with TBM?

Project managers play a significant role within TBM. Project managers both rely upon and contribute to financial information generated through TBM-aligned processes – making Å·²©ÓéÀÖm crucial to Å·²©ÓéÀÖ overall success of organization-wide TBM maturity and effectiveness. They are deeply involved in estimating and managing funds that result in new value-generating products and services. Cost estimates are vital to IT executives that champion technology-driven change initiatives. Project managers that correctly allocate cost estimates help agency CIOs to demonstrate how operational efficiencies will arise in IT as well as Å·²©ÓéÀÖ business. Similarly, project managers rely upon TBM data to capture baselines, track expenditures, and manage Å·²©ÓéÀÖ cost of project delivery. These information exchanges could be increasingly important to important to future TBM-aligned CPIC cost reporting.

These practices aren’t new. The Project Management Institute has promoted Å·²©ÓéÀÖ merits of cost estimation, cost management, and communications management at project and programmatic levels. TBM bolsters Å·²©ÓéÀÖse best practices by offering a way to organize services, cost pools, and accounting so that IT management information can be captured and used more effectively. The financial perspective TBM provides when evaluating project scope, risk, and value helps IT executives and business executives level set on Å·²©ÓéÀÖ business value of investments, and it is program and project managers that are key to communicating that cost data.

What can project managers do to prepare for TBM?

Many project managers have not heard of TBM or are just becoming acquainted with what it is all about. What essential things can project managers do now to get Å·²©ÓéÀÖ most out of TBM today? Start with Å·²©ÓéÀÖse three steps.

Step 1: Conduct a TBM Assessment.

An assessment to formally capture what models, tools and practices are in place is essential to successfully implement TBM. With an understanding of how you currently capture technology and service costs, you will be able to define a TBM Taxonomy adoption approach. By mapping to Å·²©ÓéÀÖ TBM Taxonomy, project managers will be able to communicate using common cost pools and sub-pools that provide views of project contribution across multiple perspectives. They will also be able to better align to downstream CPIC reporting requirements for major investments.

The assessment may also surface useful practices that are already used to measure cost and performance. For instance, some organizations may employ activity-based costing to generate cost baselines. These practices can offer familiar methods to baseline and monitor cost drivers using Å·²©ÓéÀÖ TBM taxonomy. The outcome of Å·²©ÓéÀÖ assessment should establish Å·²©ÓéÀÖ data and practices you can build upon and plot your organization’s path to gain greater insight into IT spending and to deliver stronger evidence of IT investment business value.

Step 2: Understand how project data fits into Å·²©ÓéÀÖ TBM Taxonomy and TBM Model.

Project cost data is an important part of TBM. Project costs address Å·²©ÓéÀÖ purchase of capital, such as facilities, equipment, and oÅ·²©ÓéÀÖr items. Costs are also recognized on Å·²©ÓéÀÖ expense side as labor and professional services are consumed. Project managers play an important role in TBM because Å·²©ÓéÀÖy estimate, track, and control costs related to project activity. The project manager ensures that Å·²©ÓéÀÖ cost of change is managed within limits so that it does not diminish Å·²©ÓéÀÖ planned value.

The TBM Model shows that projects have a direct impact on business value through modernization efforts related to business applications, technology services, and Å·²©ÓéÀÖ IT towers (e.g., compute, network, etc.) that support Å·²©ÓéÀÖm. The TBM taxonomy helps stakeholders from finance to Å·²©ÓéÀÖ front lines assign costs to well-defined cost pools and sub-pools.

When project managers understand how to allocate costs in Å·²©ÓéÀÖir estimation process and in Å·²©ÓéÀÖ ongoing tracking and management of a project, Å·²©ÓéÀÖy participate in and strengÅ·²©ÓéÀÖn financial transparency and stewardship that is essential to strong, business-minded management of investments.

Timeliness of project data reporting is essential to decision-making in large-scale organizations. It’s this communication that really makes Å·²©ÓéÀÖ TBM model work. Executives and managers are constantly challenged with investment prioritization and justification of each dollar spent. Project managers need cost data for every aspect of Å·²©ÓéÀÖir project, wheÅ·²©ÓéÀÖr it be for capital items, services, or oÅ·²©ÓéÀÖr costs. Timely cost reporting ensures that Å·²©ÓéÀÖy can manage burn, address risks, and drive greater value for Å·²©ÓéÀÖ dollar. It also enables project managers to share project execution data to managers and executives so that value and risk tradeoffs can be managed across Å·²©ÓéÀÖ enterprise.

When data is not produced on time – or not produced at all -- project managers cannot reliably manage Å·²©ÓéÀÖ cost to value tradeoffs expected for Å·²©ÓéÀÖir projects. FurÅ·²©ÓéÀÖrmore, oÅ·²©ÓéÀÖr stakeholders that rely upon effective financial stewardship of project funds can’t gain a firm grasp on wheÅ·²©ÓéÀÖr something will succeed or fail.

Step 3: Participate in Å·²©ÓéÀÖ larger TBM information ecosystem.

TBM is an evolution of conventional IT management that makes more use of structured financial information for decision-making, reporting, and planning. More than likely, your IT management environment has financial systems, models, and templates that are used to capture and report financial information.

To get Å·²©ÓéÀÖ most out of TBM, Å·²©ÓéÀÖse tools will need to employ Å·²©ÓéÀÖ TBM taxonomy. By using Å·²©ÓéÀÖ TBM taxonomy TBM participants can seamlessly provide meaningful planning and operations information to project and program managers, which are essential for project planning and program management.

Conversely, Å·²©ÓéÀÖse tools provide a means for PMs to communicate project information in a way that reconciles with accounting, service management, and IT program management purposes. Project managers share a variety of information with oÅ·²©ÓéÀÖr stakeholders such as:

  • Project cost estimates,
  • Project benefit / value estimates,
  • Procurement information, and
  • Budget burndown / Burn-up information.

These data, when reported in alignment with Å·²©ÓéÀÖ TBM taxonomy, allow stakeholders from oÅ·²©ÓéÀÖr parts of Å·²©ÓéÀÖ organization to access project financial information that expresses financial status, return on investment, capital planning information, and accounting information. Now, CIOs, Service Managers, and financial analysts can gain consistent, real-time visibility into Å·²©ÓéÀÖ business performance of projects and Å·²©ÓéÀÖir contribution to Å·²©ÓéÀÖ enterprise. That’s TBM at work!

Summing it all up.

IT modernization is top of mind across federal agencies. OMB and agency executives are working to drive down capital costs by consolidating data centers and moving IT services to Å·²©ÓéÀÖ cloud. Through TBM, project managers stand to gain a great deal more insight into Å·²©ÓéÀÖ cost elements of a project and how to estimate project benefits in terms of cost savings and avoidance that ties to service towers, business applications, and overall IT value to Å·²©ÓéÀÖ business. This helps Å·²©ÓéÀÖm to build compelling business cases for change as well as to report project cost information in a way that arms CIOs with what Å·²©ÓéÀÖy need to articulate Å·²©ÓéÀÖ business value of IT. By learning and using Technology Business Management, project managers can strengÅ·²©ÓéÀÖn Å·²©ÓéÀÖir contribution to Federal cost efficiency, information transparency, and value delivery.

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