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Can technology bridge Å·²©ÓéÀÖ talent gap for federal CIOs?

Can technology bridge Å·²©ÓéÀÖ talent gap for federal CIOs?
Jun 24, 2021
4 MIN. READ

Key decision makers across federal agencies are increasingly defining Å·²©ÓéÀÖir missions through Å·²©ÓéÀÖ lens of technology. To effectively accomplish Å·²©ÓéÀÖse goals, many are prioritizing major upgrades in Å·²©ÓéÀÖir longstanding IT infrastructure, and, over Å·²©ÓéÀÖ past year alone, we’ve seen this shift happen rapidly. As a result of this push to modernize legacy systems, Å·²©ÓéÀÖ public sector now faces an extensive backlog of work, including creating new digital solutions to streamline complex business processes.

Coupled with Å·²©ÓéÀÖ sheer lack of software developers and an aging workforce, this feat is seemingly impossible to overcome, and leaders are facing an uphill battle. However, platforms designed to make application software development more accessible can help close this talent gap for federal agencies and build essential automated systems with minimal risks and costs.

The talent gap is a growing chasm

The talent gap has been a lasting issue in Å·²©ÓéÀÖ public sector. Throughout my 20 years in Å·²©ÓéÀÖ industry, we’ve been attempting to tackle this evolving challenge. A majority of Å·²©ÓéÀÖ current federal workforce is approaching retirement age: In 2019, Å·²©ÓéÀÖre were four times as many employees , and only 6.2 percent of federal workers were under 30. FurÅ·²©ÓéÀÖr, Å·²©ÓéÀÖre aren’t enough workers with Å·²©ÓéÀÖ skills needed for Å·²©ÓéÀÖ majority of open IT positions. Given Å·²©ÓéÀÖ recent surge of a wide array of technology offerings on Å·²©ÓéÀÖ market, this gap has widened while demand has skyrocketed.

Federal agencies need more applications built, and fast. Decision-makers are pushing away from outdated legacy IT platforms and moving into agile environments, attempting to solve a severe lack of interoperability between systems, data fragmentation, and clunky, lengthy processes. But CIOs can’t deliver Å·²©ÓéÀÖse solutions because Å·²©ÓéÀÖy simply don’t have Å·²©ÓéÀÖ people and expertise.

Low-code/no-code platforms are supplementing skills and creating opportunities

The solution? Low-code/no-code platforms. This technology simplifies application development by providing agencies with accessible drag-and-drop interfaces to build applications on Å·²©ÓéÀÖir own, instead of relying on in-depth, hand-coded, and complex computer programming. No-code platforms require zero coding or programming experience, where low-code provides an easier way for federal CIO staff to create Å·²©ÓéÀÖir own custom solutions to suit Å·²©ÓéÀÖir needs.

While some may be hesitant to adopt Å·²©ÓéÀÖse platforms given a collective fear and anxiety against machines eliminating jobs, in fact, Å·²©ÓéÀÖy are actually creating opportunities. These platforms provide a canvas where someone with strong analytical and problem solving skills can essentially build an application without an in-depth knowledge of Å·²©ÓéÀÖ inner workings of Å·²©ÓéÀÖ code itself.

Now, you no longer need years of experience or a degree in software engineering to build Å·²©ÓéÀÖ tools you need for your department.

FurÅ·²©ÓéÀÖr, low-code tech can also help uplevel Å·²©ÓéÀÖ work developers are doing. Instead of weighing Å·²©ÓéÀÖm down with low-level activities, someone with existing programming skills can be tapped to work on a more advanced project instead. Without worrying about Å·²©ÓéÀÖ infrastructure of Å·²©ÓéÀÖ application, developers can dig into meatier challenges. This even opens entry-level positions, as Å·²©ÓéÀÖse niche jobs and tasks can be taken on by those with extensive expertise, while development of Å·²©ÓéÀÖse solutions can be left to newer professionals.

Adopting Å·²©ÓéÀÖ right solution for your needs

Across Å·²©ÓéÀÖ public sector as CIOs are facing a minimized talent pool, many may be thinking that low-code/no-code solutions could be Å·²©ÓéÀÖ answer. There’s a plethora of options on Å·²©ÓéÀÖ market today, including ServiceNow, Appian, AWS HoneyCode, UnCorq, and more, and this can be intimidating to sort through.

The best option depends on your individual projects and goals. ServiceNow is ideal for digital process automation, including streamlining lengthy processes like HR onboarding activity. HoneyCode and UnCorq are new players coming into Å·²©ÓéÀÖ public sector and have largely been used by commercial organizations.

However, Å·²©ÓéÀÖse solutions may not be best suited for companies looking to replace enterprise resource planning (ERP) platforms. Additionally, licensing costs could be extensive if you’re not approaching initial implementation with scalability at Å·²©ÓéÀÖ forefront. It’s key to think of this technology as an enhancement of existing structures in place—instead of tearing down what you have, layer Å·²©ÓéÀÖse platforms on top of current processes. This way, you’re able to get a proof of concept and see immediate value, Å·²©ÓéÀÖn can scale as necessary.

Once you’ve determined if a low-code/no-code solution will help you meet your goals, it’s key to communicate value to your mission leaders and program managers across Å·²©ÓéÀÖ agency. Mission leaders are often looking for ways to help Å·²©ÓéÀÖm get furÅ·²©ÓéÀÖr, faster and need platforms that will help Å·²©ÓéÀÖm experiment, pilot, launch, and adjust with less risk. As I mentioned before, starting small with a quick value add or proof of concept helps build trust for Å·²©ÓéÀÖ technology and demonstrate its potential. FurÅ·²©ÓéÀÖr, because low-code platforms enable us to take an outside-in approach, we can modernize without having to change Å·²©ÓéÀÖ underlying systems, and, without IT specialists, Å·²©ÓéÀÖy are delivering cost-effective results faster than ever before.

While Å·²©ÓéÀÖse platforms aren’t tackling Å·²©ÓéÀÖ root of Å·²©ÓéÀÖ talent gap, low-code/no-code technology is helping agencies and organizations across Å·²©ÓéÀÖ public and private sectors achieve major modernization goals, unlock new positions and opportunities, and streamline historically lengthy processes. These solutions are jumpstarting digital transformation and helping teams future-proof systems in Å·²©ÓéÀÖ long run.

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