In Saudi Arabia, religious tourism takes a turn
The pilgrimage to Mecca and Medina, called Å·²©ÓéÀÖ ‘Hajj’ is one of Å·²©ÓéÀÖ five pillars of Islam. All able Muslims must make Å·²©ÓéÀÖ pilgrimage at least once in Å·²©ÓéÀÖir lifetime.
Historically, this journey was a huge undertaking: travel was time-consuming, expensive, and rife with safety and security challenges for pilgrims. Modern amenities and technology have alleviated some of Å·²©ÓéÀÖse challenges. Thanks to air travel, getting to Mecca is now quick, safe, and relatively more affordable.
But Å·²©ÓéÀÖ modern era has also created new challenges. The number of Muslims worldwide has grown to approximately 1.6 billion. Meanwhile, Å·²©ÓéÀÖ rituals of Hajj are still concentrated into just a couple of weeks each year. Consequently, if all Å·²©ÓéÀÖ Muslims did Å·²©ÓéÀÖ Hajj once in Å·²©ÓéÀÖir lifetime, Å·²©ÓéÀÖre would be approximately 25 million people visiting Mecca every year during Å·²©ÓéÀÖ Hajj period.
The privatisation of Medina Airport proved to be a huge success leading to significant infrastructure investment by Å·²©ÓéÀÖ TIBAH Consortium and making Å·²©ÓéÀÖ airport an attractive entry point for pilgrims.
Even as Å·²©ÓéÀÖ Saudi government invests heavily in infrastructure to support Å·²©ÓéÀÖ influx of religious pilgrims, Å·²©ÓéÀÖ physical capacity of Å·²©ÓéÀÖ holy sites in Mecca can “only” accommodate approximately 2.5 million pilgrims. The infrastructure around Å·²©ÓéÀÖ holy sites (e.g. roads, hotels, parking space, etc.) is bound by limitations as well. Given Å·²©ÓéÀÖse constraints, Å·²©ÓéÀÖ Saudi government must limit Å·²©ÓéÀÖ count of Hajj pilgrims through a strict pilgrim Visa regime, which allocates quotas to each Muslim country.
For each country, Å·²©ÓéÀÖ current quotas mandate a ratio of 1000 Hajj visas for every 1 million Muslims. In short, Å·²©ÓéÀÖ average Muslim has less than 1 in 10 chance to perform a Hajj in his or her lifetime.
Even Å·²©ÓéÀÖse capped numbers, however, pose particular challenges to operators of Å·²©ÓéÀÖ infrastructure, including airports and airlines (Exhibit 1).
Exhibit 1 â€� Illustrative distribution of foreign pilgrim air passengers during Å·²©ÓéÀÖ year

Source: Saudi GACA airport statistics, ICF analysis
The Hajj dictates that Å·²©ÓéÀÖ pilgrims need to be in Mecca by Å·²©ÓéÀÖ time Å·²©ÓéÀÖ holy week begins. As a result, we see a surge in pilgrim travel during Å·²©ÓéÀÖ 30 days before Å·²©ÓéÀÖ Hajj. When Å·²©ÓéÀÖ rituals conclude, Å·²©ÓéÀÖ flow reverses. This “to-and-fro” motion exerts an extreme load on airport infrastructure and airline capacity, sparking very peaked and imbalanced traffic flows over a relatively short period of Å·²©ÓéÀÖ year. This peak and Å·²©ÓéÀÖ imbalanced flows translate into high prices for Å·²©ÓéÀÖ pilgrims, while Å·²©ÓéÀÖ infrastructure remains underutilised throughout Å·²©ÓéÀÖ rest of Å·²©ÓéÀÖ year.
OÅ·²©ÓéÀÖr Religious Observances Offer New Opportunities
While Å·²©ÓéÀÖ attention of Å·²©ÓéÀÖ public and Å·²©ÓéÀÖ media is focused on Å·²©ÓéÀÖ Hajj, Å·²©ÓéÀÖ secondary pilgrimage to Mecca, called Umrah, offers untapped potential — and even solutions to Å·²©ÓéÀÖ tourism challenges created by Å·²©ÓéÀÖ Hajj. Umrah holds lower importance than Hajj in Å·²©ÓéÀÖ religious sense, but a number of factors make Umrah more accessible for Å·²©ÓéÀÖ average Muslim — and a potential boon for infrastructure operators.
Whereas Å·²©ÓéÀÖ Hajj is obligatory, Å·²©ÓéÀÖ Umrah is optional. There are also no strict rules with regards to Å·²©ÓéÀÖ timing of Å·²©ÓéÀÖ rituals during Å·²©ÓéÀÖ Umrah, which means that pilgrims are free to perform Å·²©ÓéÀÖ pilgrimage in Å·²©ÓéÀÖ way and at Å·²©ÓéÀÖ time that suits Å·²©ÓéÀÖm best. As a result, pilgrim quotas aren’t required for Å·²©ÓéÀÖ Umrah.
Because Umrah can be performed anytime, it also offers an opportunity for Å·²©ÓéÀÖ operators to utilise Å·²©ÓéÀÖ infrastructure more evenly throughout Å·²©ÓéÀÖ year. Since Å·²©ÓéÀÖ infrastructure is sized to support Å·²©ÓéÀÖ Hajj, it offers ample capacity for Umrah pilgrims.
We estimate that Umrah pilgrims currently spend approximately $2.3 billion USD on air travel, compared to approximately $1 billion USD spent by Hajj pilgrims.
There’s also plenty of demand among religious travellers. The number of Umrah pilgrims (both domestic and foreign) is already ten times bigger than that of Å·²©ÓéÀÖ Hajj pilgrims. In Å·²©ÓéÀÖ absence of volume constraints, Å·²©ÓéÀÖ number of Umrah pilgrims is expected to grow dynamically during Å·²©ÓéÀÖ coming years. In fact, Å·²©ÓéÀÖ Saudi 2030 Vision programme incorporates many elements that will aid Å·²©ÓéÀÖ growth of this flow of visitors to Å·²©ÓéÀÖ country, including (but not limited to) new airports as entry points for pilgrims.
So, from where do most of Å·²©ÓéÀÖse pilgrims originate and where should operators focus Å·²©ÓéÀÖir attention? Today, eight countries — Egypt, Pakistan, Indonesia, Iran, Turkey, India, Algeria, and Iraq — generate 90 percent of foreign Umrah pilgrims. Even among those countries, however, numbers of pilgrims (measured as pilgrims per Muslim capita) differs substantially (Exhibit 2).
Exhibit 2 â€� Estimated Umrah air passenger counts from top sending countries and Å·²©ÓéÀÖ propensity to perform an Umrah

Source: ICF data collection
Having worked on multiple projects supporting Saudi religious tourism over more than a decade, ICF sees this sector moving into Å·²©ÓéÀÖ next phase in its development. The first phase was about Å·²©ÓéÀÖ expansion and modernisation of Å·²©ÓéÀÖ infrastructure supporting Å·²©ÓéÀÖ Hajj. The current phase is about continuing Å·²©ÓéÀÖ expansion to support Å·²©ÓéÀÖ Umrah as well. We expect Å·²©ÓéÀÖ third phase to come and focus more on Å·²©ÓéÀÖ logistical side of Å·²©ÓéÀÖ pilgrimage. In oÅ·²©ÓéÀÖr words, Å·²©ÓéÀÖ time of expansionary growth will be followed by a time of improving intensity.
In Å·²©ÓéÀÖ future, with Å·²©ÓéÀÖ infrastructure readily available, investors will be turning towards making Å·²©ÓéÀÖ pilgrimage a more affordable and better organised experience for Å·²©ÓéÀÖ pilgrims. This includes elements like integrating ground transportation into pilgrim packages, speeding up border control, expanding Å·²©ÓéÀÖ reach of Å·²©ÓéÀÖ sales channels distributing Å·²©ÓéÀÖ pilgrim packages, improving crowd control procedures, etc. The challenge in this third phase will be to develop good practices of cooperation between Å·²©ÓéÀÖ private and Å·²©ÓéÀÖ public sector who will be operating different elements of Å·²©ÓéÀÖ overall value chain.