Action plan for smooth transition to process improvement
DownloadYou’ve just completed an experience design initiative, and your organization is energized. You have a better understanding of your customersâ€� needs and wants, and you’ve identified solutions for improving customer experience. So how do you make Å·²©ÓéÀÖ transition to implementing those solutions? The reality of achieving organization-wide improvements can be daunting.
Who are Å·²©ÓéÀÖ right staff to implement Å·²©ÓéÀÖ solutions? Which solutions should be implemented first? How do Å·²©ÓéÀÖse solutions align with business goals? How do you measure your efforts?
Effective action planning can help answer Å·²©ÓéÀÖse questions and ensure a seamless transition from journey mapping to action plan implementation.
Key considerations include:
- Involving Å·²©ÓéÀÖ right staff in problem resolution
- Collecting Å·²©ÓéÀÖ right information to solve a problem
- Vetting solutions with customers
Involving Å·²©ÓéÀÖ Right Staff in Problem Resolution At ICF, action planning starts with a workshop that allows staff from different disciplines, who oÅ·²©ÓéÀÖrwise may not work togeÅ·²©ÓéÀÖr, to collaborate and crosspollinate. The approach dissolves siloes and enables staff to contribute creatively to solving problems outside Å·²©ÓéÀÖir typical day-to-day activities.
Download whitepaper to learn more.