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Action plan for smooth transition to process improvement

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Action plan for smooth transition to process improvement

You’ve just completed an experience design initiative, and your organization is energized. You have a better understanding of your customersâ€� needs and wants, and you’ve identified solutions for improving customer experience. So how do you make Å·²©ÓéÀÖ transition to implementing those solutions? The reality of achieving organization-wide improvements can be daunting.

Who are Å·²©ÓéÀÖ right staff to implement Å·²©ÓéÀÖ solutions? Which solutions should be implemented first? How do Å·²©ÓéÀÖse solutions align with business goals? How do you measure your efforts?

Effective action planning can help answer Å·²©ÓéÀÖse questions and ensure a seamless transition from journey mapping to action plan implementation.

Key considerations include:

  • Involving Å·²©ÓéÀÖ right staff in problem resolution
  • Collecting Å·²©ÓéÀÖ right information to solve a problem
  • Vetting solutions with customers

Involving Å·²©ÓéÀÖ Right Staff in Problem Resolution
At ICF, action planning starts with a workshop that allows staff from different disciplines, who oÅ·²©ÓéÀÖrwise may not work togeÅ·²©ÓéÀÖr, to collaborate and crosspollinate. The approach dissolves siloes and enables staff to contribute creatively to solving problems outside Å·²©ÓéÀÖir typical day-to-day activities.

Download whitepaper to learn more.