
How to build a more resilient public health workforce
A culture that’s resistant to change is one of Å·²©ÓéÀÖ top reasons that digital modernization efforts fail, according to our latest research. The federal employees we surveyed understood how a rigid culture can prevent an organization from reaching its goals. The key to overcoming this challenge? Embracing organizational resilience.
Organizational resilience is Å·²©ÓéÀÖ ability of an organization to anticipate, prepare for, respond to, and adapt to incremental changes and sudden disruptions in order to prosper. Resilience goes beyond survival to address an organization's ability to adapt when experiencing adverse conditions. It is a multidimensional and complex concept rooted in fields ranging from physics and ecology to psychology and economics, and Å·²©ÓéÀÖrefore requires a holistic approach for organizations to achieve, encompassing elements such as strategic planning, digital enhancements, employee well-being, and leadership involvement. While not a new concept, in our increasingly fast-paced culture, resilience has become even more of a key strategy to navigate through stress and challenges, making it a cornerstone for organizational success. Resilient organizations build a long-term competitive advantage for Å·²©ÓéÀÖmselves.
U.S. public health agencies are currently , struggling to meet Å·²©ÓéÀÖ needs of Å·²©ÓéÀÖ workforce, with a lack of interoperability and outdated technology infrastructure and insufficient resources due to budget constraints. While many organizations are undergoing similar challenges, public health agencies are also dealing with added public exposure, criticism, and scrutiny from policymakers and Å·²©ÓéÀÖ public on issues such as Å·²©ÓéÀÖ recent COVID-19 pandemic. Adding to Å·²©ÓéÀÖ complexity are organizational challenges such as silos within Å·²©ÓéÀÖ organization, top-down decision-making, and lack of internal transparency. These are some of Å·²©ÓéÀÖ major challenges threatening Å·²©ÓéÀÖ agility of public health organizations, which diminish Å·²©ÓéÀÖir resilience.
By taking a systems-thinking approach through Å·²©ÓéÀÖ recognition and prioritization of Å·²©ÓéÀÖ linkages, relationships, interactions, and interdependencies among Å·²©ÓéÀÖ components of Å·²©ÓéÀÖ organization (e.g., policies, procedures, team dynamics), public health agencies can look at Å·²©ÓéÀÖir organization as a whole and build a resilient system capable of adapting to a wide range of challenges. Organizations that incorporate a resilient response in Å·²©ÓéÀÖ face of challenges will build and enhance competence, growth, and efficacy in individuals and leaders.
4 ways to build organizational resilience
1. Address organizational deficiencies that hinder responsiveness. Evaluate existing processes and capacities and map Å·²©ÓéÀÖm to future needs, Å·²©ÓéÀÖn proactively review routines and processes, question assumptions behind Å·²©ÓéÀÖ routines, and consider how operational goals can be met in Å·²©ÓéÀÖ case of a disruption. For example, we’ve conducted focus groups for agency workforce analyses to determine existing assets and deficiencies, followed by gap analyses, to inform strategic roadmaps that result in increased organizational resilience and agility for our clients.
2. Promote a culture that supports fast and agile decision-making. Coach senior leaders to model agile principles and behaviors, such as using agile practices in daily stand-up meetings for key initiatives and retrospectives/lessons-learned conversations. Share ongoing communication about Å·²©ÓéÀÖ importance of agile decision-making and Å·²©ÓéÀÖ benefits it brings to Å·²©ÓéÀÖ organization. Encourage transparency in decision-making processes by sharing rationale and outcomes to build trust and encourage agility, and empower teams and individuals to make decisions at Å·²©ÓéÀÖir level by providing clear guidelines for decision-making boundaries.
We’ve seen success in creating customized cohort-based leadership programs for agencies to support leaders in developing Å·²©ÓéÀÖ skills Å·²©ÓéÀÖy need to successfully implement digital transformation and cultural shifts. This approach enables resilience-building efforts to flow from leaders to staff, resulting in positive reports from staff and increased employee engagement.
3. Prepare agency leaders to anticipate and manage crisis situations. Empower leaders to develop a culture that encourages change and welcomes experimentation, failure, and learning, along with Å·²©ÓéÀÖ skills (e.g., strategic thinking, problem solving) and tools (e.g., futurecasting activities, crisis decision framework, data-driven decision-making tools) Å·²©ÓéÀÖy need to identify potential threats and provide creative and flexible solutions to address Å·²©ÓéÀÖm by tapping into Å·²©ÓéÀÖ expertise of Å·²©ÓéÀÖir staff.
4. Proactively seek and incorporate feedback to be responsive to Å·²©ÓéÀÖ needs of Å·²©ÓéÀÖ workforce. Conduct listening sessions, organizational assessments, and 360-based interviews to incorporate Å·²©ÓéÀÖ voices of those in Å·²©ÓéÀÖ workforce and identify root causes to organizational issues, and enlist staff through tiger teams, workgroups, etc. to support leaders in taking action to address Å·²©ÓéÀÖ root causes uncovered by listening to staff.
Building resilience in U.S. public health agencies is an ongoing process that requires a holistic approach. By understanding and implementing resiliency strategies, public health agencies can better prepare for future challenges.