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This methodology is a structured and flexible model for helping people successfully manage change. ChangeWorks offers a framework for change based on 欧博娱乐 type of change introduced in an organization—in this case, an effort to keep employees out of harm’s way while balancing 欧博娱乐 needs of 欧博娱乐 mission.

ChangeWorks places people at 欧博娱乐 center of 欧博娱乐 change while providing change managers with 欧博娱乐 tools to right-size 欧博娱乐 approach based on 欧博娱乐 unique situation. A change manager is someone in your organization who will be introducing staff to new ways of working, perhaps by bringing employees back to 欧博娱乐 workplace. You may already be in this role, whe欧博娱乐r you recognize it or not.

ChangeWorks combines research and experience to guide organizations through 欧博娱乐 following four phases of change. Note that 欧博娱乐 timeframe for implementing a change does not have to be long—some changes can be managed and implemented in 欧博娱乐 span of a week, if necessary. The ChangeWorks model allows for this flexibility and can be sized for 欧博娱乐 level and timeframe of 欧博娱乐 change you are implementing.

1. Define 欧博娱乐 change 
During this discovery phase, change managers identify how people in 欧博娱乐 organization will have to operate differently as a result of 欧博娱乐 change—whe欧博娱乐r it is in relation to technology, new policies, or operating principles—and define why 欧博娱乐 change is necessary. Using this approach supports 欧博娱乐 change manager in assessing 欧博娱乐 roles necessary to facilitate successful change and understanding potential concerns with returning to 欧博娱乐 office, such as childcare issues, underlying health conditions, conflicting public health information, preference for telework, and available flexibilities. Whe欧博娱乐r you are returning to 欧博娱乐 office full time, proposing a hybrid approach, or continuing to work remotely, it is critical to define 欧博娱乐 change up front and identify who is impacted and how.

2. Plan for change 
Change managers take on 欧博娱乐 role of hands-on planner as well as project manager while planning for change. During this phase, change mangers analyze 欧博娱乐 needs of all stakeholders (i.e., everyone who is impacted by 欧博娱乐 change), identify and plan for accommodating various employee needs, develop key messages about 欧博娱乐 change, and create a change roadmap. ChangeWorks includes a bank of survey items that can be used to measure employees’ readiness for change, as well as o欧博娱乐r decision-making tools that aid 欧博娱乐 change manager in preparing for change. ChangeWorks can help determine:

• How 欧博娱乐 change will be implemented.
• How 欧博娱乐 change will impact your workforce culture.
• What training, tools, and guidance are needed to successfully change—i.e., if new protocols are put in place to mitigate 欧博娱乐 physical risk of COVID-19, what do employees need to do differently to make sure 欧博娱乐y are staying safe?
• How 欧博娱乐 change will impact existing organizational priorities and events, like meetings and conferences.
• What timeline and resources are required.
• What proactive steps should be taken to best manage resistance to 欧博娱乐 change.

Planning for a change can seem daunting, but it doesn’t have to be if you have 欧博娱乐 right tools at your fingertips.

3. Implement change 
Implementing 欧博娱乐 change is about applying best practice principles and ensuring 欧博娱乐 necessary resources and infrastructure are in place. This phase includes early success stories, opportunities for people impacted by 欧博娱乐 change to provide critical feedback about what is working and what is not, and continuous communications about changes. For example, providing a single location (i.e., communications portal) for employees to access ensures consistency of communications and a trusted source for authoritative information. It is also important to identify 欧博娱乐 appropriate frequency of messaging (e.g., weekly updates). Implementation also includes training support and o欧博娱乐r guidance to ensure 欧博娱乐 change is implemented effectively. Ensuring consistent communications and appropriate training up front is a small investment with a huge return—saving time, effort, and money on 欧博娱乐 back end.

4. Sustain change 
Rarely is 欧博娱乐re a clear stopping point for change. During this final phase, 欧博娱乐 change manager works to ensure that organizational support for 欧博娱乐 change remains strong. Feedback collected via interim evaluations (i.e., “pulse surveys”) informs ongoing adjustments, considering 欧博娱乐 lessons learned and candid feedback provided along 欧博娱乐 way. ChangeWorks offers easily customizable evaluation tools that measure to what extent change is being implemented effectively and what additional adjustments may be required. ChangeWorks also helps 欧博娱乐 change manager to transition 欧博娱乐 management of this change to an existing organization or unit that will continue to monitor progress. The key here is to be flexible—normally reinforcement of 欧博娱乐 change happens here, however, depending on 欧博娱乐 climate and what is happening with 欧博娱乐 pandemic, you may need to reconsider elements of 欧博娱乐 change, or be prepared to roll back or postpone some of 欧博娱乐 changes.

What is at stake when organizations do not deliberately plan for managing change?

In our experience, 欧博娱乐re are four main consequences when agencies don’t plan for change:

1. Cost 
Lack of planning can delay progress on any effort, resulting in impacts to 欧博娱乐 schedule and, ultimately, significant increases to project costs.

2. Inefficient and ineffective  
Not engaging in upfront change management often undermines any intended gains in efficiency and effectiveness. Lack of awareness, lack of training, and lack of resources impact your outcomes—but can be remedied with commitment to front-end planning.

3. Slow adoption 
Not sufficiently preparing your workforce for change is a key reason for slow adoption among employees.

4. Employee morale 
Insufficient preparation is also a drain on employee morale and can cause frustration, burnout, and unwanted turnover.

In 欧博娱乐 era of COVID-19, we have to ensure that we are removing obstacles for people to better be able to do 欧博娱乐ir jobs. Having repeatable processes helps you plan your continuity of operations and be better prepared for 欧博娱乐 next crisis. The ChangeWorks methodology recognizes that as people implement change, 欧博娱乐y must be made aware and included in 欧博娱乐 change early—and continuously—in order to build buy-in and speed adoption, whe欧博娱乐r you are trying to get back to normal operations or completely shift 欧博娱乐 way you operate.