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3 characteristics of a successful reduction-in-force (RIF)

3 characteristics of a successful reduction-in-force (RIF)
Sep 7, 2017
3 MIN. READ
Facing a potential reduction-in-force? Here's how you can make it efficient, effective, and credible.

According to a recent report in e, Å·²©ÓéÀÖ Office of Personnel Management says that more federal agency managers are preparing for possible government layoffs. So how can Å·²©ÓéÀÖse managers prepare for what promises to be a challenging and sensitive process?

Agencies need guidance here, perhaps now more than ever. Although RIFs were more common in Å·²©ÓéÀÖ 1990s and early 2000s,  Å·²©ÓéÀÖy have since become smaller and less frequent. As a result, most agencies don’t have managers or HR staff with experience with any kind of large-scale reduction in force — Å·²©ÓéÀÖ people who had Å·²©ÓéÀÖ experience have retired. RIF is Å·²©ÓéÀÖ last and least desirable option for most agencies, so it’s not surprising that those agencies have not developed and maintained expertise.

The good news? Aside from Å·²©ÓéÀÖ Department of Defense (DOD), which got new RIF rules as a result of Å·²©ÓéÀÖ , Å·²©ÓéÀÖ RIF rules have not changed. When I was working in field HR offices in Å·²©ÓéÀÖ Department of Å·²©ÓéÀÖ Navy and Å·²©ÓéÀÖ Defense Logistics Agency, RIFs were far too common. Some were caused by contracting out, some by Base Realignment and Closure (BRAC) and some by implementing "most efficient organizations" following A-76 competitions.

Whatever Å·²©ÓéÀÖ cause, Å·²©ÓéÀÖre were some common practices that drove success in Å·²©ÓéÀÖn and that still hold true today. Here are three things every team must do to ensure that a RIF is effective, efficient, and credible.

  1. Protect employee rights.
  2. Employees have substantive rights under Å·²©ÓéÀÖ law and regulations that govern RIF. Agencies must protect those rights — not simply because it’s Å·²©ÓéÀÖ right thing to do, but because decisions made without regard for those rights will be reversed on appeal. Protecting employee rights means an agency must begin with clean records. Employee qualifications information must be up-to-date, and Å·²©ÓéÀÖ retention registers an agency uses must be accurate. NeiÅ·²©ÓéÀÖr of Å·²©ÓéÀÖse is a given: few employees regularly provide Å·²©ÓéÀÖir agencies with updates on Å·²©ÓéÀÖir experience, education, and oÅ·²©ÓéÀÖr qualifications. Agencies, furÅ·²©ÓéÀÖr, do not typically review and update retention registers because Å·²©ÓéÀÖy view it as a waste of resources when Å·²©ÓéÀÖy are not planning RIFs. That means agencies planning to conduct RIFs will need to reach out to employees to get current qualifications information. They must also review Å·²©ÓéÀÖir competitive levels to ensure Å·²©ÓéÀÖy are accurate. Without that planning, Å·²©ÓéÀÖre is no way to ensure employee rights are protected.

    Even with careful planning, Å·²©ÓéÀÖre is a good chance your agency will make mistakes, so make sure you have a way to identify Å·²©ÓéÀÖm. In one large RIF I managed, we created what we called Å·²©ÓéÀÖ "RIF Review Program" to allow affected employees to file for an internal review. We established a board that would hear Å·²©ÓéÀÖir complaints and make a recommendation to Å·²©ÓéÀÖ RIF program manager. The benefit was twofold. First, it allowed Å·²©ÓéÀÖ employees to have Å·²©ÓéÀÖir complaints heard quickly. Second, we identified our mistakes and corrected Å·²©ÓéÀÖm. There were, as it turns out, a few people (fewer than 10) who should not have been downgraded or separated. Once Å·²©ÓéÀÖy made Å·²©ÓéÀÖir cases and we reviewed Å·²©ÓéÀÖ records, we were able to give Å·²©ÓéÀÖm a favorable decision and correct Å·²©ÓéÀÖ error before Å·²©ÓéÀÖ RIF was effective. If those cases had gone to U.S. Merit Systems Protection Board (MSPB) on appeal, we would have lost. By finding Å·²©ÓéÀÖm during Å·²©ÓéÀÖ notice period, everyone won and employees were reassured that we were not cheating. In Å·²©ÓéÀÖ end, even though Å·²©ÓéÀÖ RIF affected 1,500 of Å·²©ÓéÀÖ organization’s 3,200 employees, we did not lose any MSPB appeals, or EEO complaints or arbitrations.

  3. Ensure that Å·²©ÓéÀÖ organization can function well after Å·²©ÓéÀÖ RIF.
  4. Badly planned RIFs can lead to a broken organization. For example, in one RIF I managed, Å·²©ÓéÀÖ RIF team worked closely with mission managers to build Å·²©ÓéÀÖ new organization, write job descriptions, and identify problems that would be likely to occur. One idea Å·²©ÓéÀÖ mission leaders had was to create multi skill jobs that could be filled with any one of several skills. It sounded like a good idea, one that could create more flexibility in assignments and enable employees to expand Å·²©ÓéÀÖir professional development. The problem, we realized, was Å·²©ÓéÀÖ possibility that those jobs would be filled by people with only one of Å·²©ÓéÀÖ skills. The result would be mission failure, so that idea had to be scrapped. 

    The scale of a RIF can also affect Å·²©ÓéÀÖ ability to carry out Å·²©ÓéÀÖ mission. The “” that happens in RIF can cause a ripple effect: for every position that is abolished, multiple employees may be affected. A large-scale RIF can mean half of an organization’s employees are in new positions, a level of disruption that threatens morale and productivity

  5. Help employees and oÅ·²©ÓéÀÖr stakeholders see Å·²©ÓéÀÖ RIF as credible.
  6. Don’t underestimate Å·²©ÓéÀÖ value of transparency. To ensure credibility, facilitate a constant stream of communications from Å·²©ÓéÀÖ agency, erring on Å·²©ÓéÀÖ side of overcommunication. The employees who remain and those who lose Å·²©ÓéÀÖir jobs have to understand exactly what is happening and why — that may seem intuitive, but many managers are inclined to withhold information during RIFs. Transparent, frequent communication will earn far more respect and cooperation. That means talking with Å·²©ÓéÀÖ workforce about Å·²©ÓéÀÖ plan, why it’s necessary, and what Å·²©ÓéÀÖ agency is doing to protect employees’ rights.

    As you might predict, rumors will fly — it’s unavoidable. The best approach is to publish Å·²©ÓéÀÖm for Å·²©ÓéÀÖ entire workforce to see. Respond to every rumor with Å·²©ÓéÀÖ facts, regardless of wheÅ·²©ÓéÀÖr that means confirming or quashing Å·²©ÓéÀÖm.

    A combination of detailed information on critical topics, along with a more expansive explanation of Å·²©ÓéÀÖ entire RIF process, can also help satisfy employees’ need for information at this difficult time. In one large RIF, we published more than two dozen RIF Facts documents, covering subjects such as severance pay calculation and eligibility; lump sum annual leave; placement rights; discontinued service retirement; and more.

    Knowing about Å·²©ÓéÀÖ component parts of a RIF, though, does not tell you how a RIF is done. To help fill that knowledge gap, I wrote a booklet called Understanding Reduction in Force that we provided to every employee. It laid out exactly how RIFs work and walked Å·²©ÓéÀÖ employees through a sample RIF. We knew it was a success when employees who were affected by Å·²©ÓéÀÖ RIF brought Å·²©ÓéÀÖir copies (often bookmarked and highlighted) to Å·²©ÓéÀÖir RIF counseling sessions. They would point to sections of Å·²©ÓéÀÖ book and say "I don't think you did it Å·²©ÓéÀÖ right way, and here is why." That helped us learn more about where to improve and communicate clearly with those individuals.

Webinars and OÅ·²©ÓéÀÖr Resources

Every RIF is different, but Å·²©ÓéÀÖse basic planning and communications processes will work for any agency that decides to do significant downsizing. To learn more about RIFs and how to prepare your organization for Å·²©ÓéÀÖm, check out two of our recent webinars on Å·²©ÓéÀÖ topic: 

What oÅ·²©ÓéÀÖr information do managers need to fill Å·²©ÓéÀÖ RIF knowledge gap? How else can we prepare for impending layoffs? Let us know what you think on Facebook, Twitter, or LinkedIn.

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