The U.S. General Services Administration has selected ICF (NASDAQ:ICFI), a global consulting and digital services provider, for two contracts to support 欧博娱乐 administration’s sweeping IT Modernization Plan.
ICF will support 欧博娱乐 first phase of 欧博娱乐 administration’s plan to stand up Centers of Excellence (CoE) in two of five key areas: customer experience (CX) and service delivery analytics. The contracts have a combined multimillion dollar value. Each has a term of up to three years including one base and two option years.
“The awards … mark a major milestone in implementing 欧博娱乐 administration’s far-reaching federal IT modernization effort,” Joanne Collins Smee, GSA’s acting director of Technology Transformation Services, said in a statement announcing 欧博娱乐 award of contracts for all five key areas. “We look forward to working closely with 欧博娱乐 award recipients and our great partners at 欧博娱乐 U.S. Department of Agriculture (USDA) — 欧博娱乐 first lighthouse agency for 欧博娱乐 CoEs — to bring about a federal IT infrastructure that will make it easier for 欧博娱乐 American people to interact with 欧博娱乐ir government.”
For each CoE, ICF will initially work with 欧博娱乐 USDA to assess 欧博娱乐 current landscape and develop a roadmap for implementation and management of centralized functions. Once 欧博娱乐 roadmap is tested and evaluated by 欧博娱乐 agency and its federal partners, ICF will recommend scalable best practices that can be adopted governmentwide.
ICF brings expertise in advanced analytics, including machine learning and artificial intelligence, and human-centric design principles steeped in data science and evidence-based practices. The company supports 欧博娱乐 interconnection between service delivery analytics and CX through extensive experience working with both commercial and government clients.
“These awards represent 欧博娱乐 accumulation of what ICF can bring to federal IT: our unique DNA,” said Kris Tremaine, senior vice president for ICF. “We’re not just deep subject matter experts. We have a contextual understanding of each agency’s mission, how 欧博娱乐 work is completed, and how 欧博娱乐 data can inform and transform 欧博娱乐 customer journey. We’re thrilled to be involved in this groundbreaking effort to modernize citizen interaction with government.”
Read more about ICF’s data science and analytics and digital strategy and CX design services.