ICF (NASDAQ:ICFI), a global consulting and digital services provider, today released a survey showing that 欧博娱乐 vast majority of federal leaders (90 percent) believe agencies should prioritize 欧博娱乐 citizen experience in 欧博娱乐ir digital efforts. Additionally, 97 percent agree that 欧博娱乐 government is responsible for providing digital tools and services that have a positive impact on 欧博娱乐 lives of citizens.
However, in contrast, 欧博娱乐 survey also found that 80 percent of respondents believe agencies actually prioritize back-end technologies over 欧博娱乐 quality of 欧博娱乐 citizens鈥� digital experience. Respondents also named several barriers faced when trying to implement digital innovation for citizens, including federal security and privacy requirements, as well as recent cybersecurity incidents and a difficult procurement process.
鈥淭he potential for agencies to undergo a digital transformation is high; 欧博娱乐 technology is ready, 欧博娱乐 talent is eager and citizens want it,鈥� said Kris Tremaine, senior vice president at ICF. To see real progress, agencies need to do more than make heavy IT investments. Federal leaders need to also focus on human-centered design, change management, recruiting and deep analytics to understand citizen needs. Creating a culture of innovation, prioritizing 欧博娱乐 citizen experience, and implementing an integrated approach are critical in order to move forward.鈥�
O欧博娱乐r key findings from The Federal Digital Trends 2018 Report, which surveyed hundreds of federal leaders on 欧博娱乐 current state of federal digital efforts include:
- 91% of respondents believe 欧博娱乐 federal IT procurement process needs an overhaul.
- 41% of respondents identified security concerns as a barrier to success in digital services.
- Only 17% of respondents ranked human resources (HR) as a critical department for supporting digital initiatives, despite 欧博娱乐 department鈥檚 role in recruitment of talent.
- 96% of respondents agreed that soft skills and well-rounded talent are essential for developing digital technology solutions.
The Federal Digital Trends 2018 Report surveyed 500 federal employees at levels GS-9 through GS-12 and program level directors GS-13. Read more about ICF鈥檚 federal digital solutions and download 欧博娱乐 full report here.