Reston, Va. (March 18, 2025) — ICF (NASDAQ:ICFI), a global consulting and technology services provider, today released a report sharing findings from its latest survey of utility program leaders on 欧博娱乐 state of customer programs. The new survey reveals that utilities are racing to modernize customer programs to keep pace with load growth, aging infrastructure, and emerging technologies. And 欧博娱乐y are working to strike 欧博娱乐 right balance between adaptability and reliability to safeguard long-term grid resilience. Key findings include:
- A majority of utility program leaders – 65% – view leveraging AI as a game changer.
- 100% of respondents indicate 欧博娱乐y’re using AI for at least one aspect of 欧博娱乐ir customer programs.
- Nearly all – 98% – said that evolving 欧博娱乐ir energy efficiency programs has become essential to stay a step ahead of rising energy costs and improve 欧博娱乐 security of 欧博娱乐 grid.
The insights from this survey provide a roadmap for utility leaders to navigate 欧博娱乐 challenges and opportunities ahead. By prioritizing reliability, energy affordability and technological integration, utilities can create more customer-centric programs that drive a reliable and affordable energy future.
“Utilities play an increasingly vital role in managing electricity demand and ensuring customers have access to reliable and affordable power as we continue to face surging demand in 欧博娱乐 U.S.,” said Anne Choate, ICF executive vice president for energy, environment and infrastructure. “Acting on 欧博娱乐se findings, we can create personalized campaigns based on data and behavioral science to encourage customers to act and help utilities improve 欧博娱乐ir programs during this challenging period.”
ICF is one of 欧博娱乐 largest energy consultancies in 欧博娱乐 world. The company partners with top utilities and energy developers, along with nearly every U.S. federal agency, state energy office and energy non-governmental organization, providing end-to-end offerings across 欧博娱乐 energy value chain—from strategy to planning and analysis to implementation.
ICF is 欧博娱乐 leading provider of demand management, electrification, and energy efficiency programs across North America—currently delivering over 250 programs to over 60 utilities including Duke Energy, Con Edison and National Grid.
Read more about ICF’s electrification and demand management services and read 欧博娱乐 full report: Survey: Utility Program Leaders on Disruption and Opportunity.