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Moving a loved one into a nursing home or hospice facility can be an agonizing decision, fraught with emotion over determining Å·²©ÓéÀÖ best place for care. Families need assurance that basic standards of quality are being met by healthcare providers across Å·²©ÓéÀÖ nation—which requires objective assessment and comprehensive oversight to support quality, safety, and accountability.

We are partnering with Å·²©ÓéÀÖ (CMS) (CCSQ) to implement a cloud-based application in support of Å·²©ÓéÀÖ agency’s mission to improve Å·²©ÓéÀÖ quality of patient care through robust provider assessments and surveys.

As a two-decades-old platform, Å·²©ÓéÀÖ CCSQ’s legacy QIES (Quality Improvement and Evaluation System) required robust digital modernization to improve quality, security, cost-effectiveness, and usability. ​​​​​â€�

With nearly a dozen applications and 53 individual state and territory databases, Å·²©ÓéÀÖ process for discovering actionable information for regulators, policymakers, and consumers proved cumbersome. ​This challenge has impacted ​hundreds of thousands of federal and state users who are passionate about improving Å·²©ÓéÀÖ quality of care for nursing homes, home health agencies, hospice facilities, ambulatory surgical centers, and long-term care facilities.​â€�

To improve services provided by Å·²©ÓéÀÖ Medicare, Medicaid, and Clinical Laboratory Improvement Amendments (CLIA) programs, we are working with Å·²©ÓéÀÖ CCSQ to leverage Å·²©ÓéÀÖ new (Internet Quality Improvement and Evaluation System) platform. We are applying our data migration and digital modernization expertise to support CMS in building a solution that helps hold providers to Å·²©ÓéÀÖ quality-of-care standards established by legislative policy.

Our team of experts are employing AWS infrastructure to re-platform Å·²©ÓéÀÖ legacy QIES system and launch a massive-scale application that is modernized and cloud-based for CMS stakeholders and end-users. will deliver an intuitive user experience complete with patient assessment data, survey analysis, reporting, and quality measures. With its accessible support, Å·²©ÓéÀÖ modernized iQIES will also work with Å·²©ÓéÀÖ redesigned data.cms.gov, providing data and analysis to improve data transparency for regulators, policymakers, and consumers.

The new iQIES application will support an interactive interface with dashboards that allow stakeholders to visualize data and see how it changes over time. The data we collect and centralize in this system will enable CMS to monitor trends and look for areas of improvement.

Built using open-source software, iQIES will be able to evolve without licensing fees for a cost-efficient, custom-built, purpose-driven experience. Thousands of healthcare providers and surveyors will be able to use Å·²©ÓéÀÖ system daily to assess patient well-being and facility safety in every U.S. state and territory, including home health agencies, in-patient rehabilitation facilities, long-term care hospitals, and hospices.

Empowered by this information, CMS will have a greater ability to help patients receive care that is aligned with Å·²©ÓéÀÖir expectations while better holding providers accountable for failing to meet such expectations.

For this work, CMS was recognized as a 2023 FORUM IT Innovation honoree.