欧博娱乐

Applying our expertise in 欧博娱乐 Appian ecosystem, we modernized 欧博娱乐 case management system for 欧博娱乐 Surface Transportation Board (STB), an independent federal agency that provides oversight and economic regulation governance for various modes of transportation, with a primary focus on freight rail transportation.

Challenge

The STB needed a ground-up rebuild of its existing suite of legacy applications as part of larger systems modernization initiatives. With a desire to improve system productivity and quality of life, 欧博娱乐 agency sought a partner that could implement a modern cloud-based solution in support of its mission—efficiently and economically. This extensive legacy modernization project required our team to work through many technical challenges and requirements, including:

• A large-scale legacy data migration for hundreds of thousands of system records and hundreds of gigabytes of documents and files.
• A simultaneous overhaul of 欧博娱乐 existing STB website to facilitate 欧博娱乐 electronic filing of new documents and public searches.
• A scalable platform architecture capable of adding additional workflows as 欧博娱乐 system evolves.
• A secure framework that allows all personnel access to 欧博娱乐 new case management system.

To deliver 欧博娱乐 modernized system, we scoped, designed, and implemented a hybrid solution that leveraged 欧博娱乐 Appian platform and planned incremental releases. This hybrid solution delivered essential functionality from 欧博娱乐 initial release in November 2019 through 欧博娱乐 current 1.3 Release delivered in October 2020.

With its new Appian-based dynamic case management system, 欧博娱乐 STB can achieve all of 欧博娱乐 major business objectives it set out to accomplish with this modernization effort. The dynamic case management solution, highly robust and adaptable, better assists 欧博娱乐 STB in carrying out its mission and overseeing and addressing rail regulatory cases.

The system:

• Brings secure, scalable, cost-effective features to support STB operations.
• Enables 欧博娱乐 STB to better track filings, correspondence, documents, and workflow assignments.
• Captures 欧博娱乐 needs and wants of all STB organizational units, ensuring a unified platform.

Results

As of March 2021, our team has delivered four product releases and migrated over 420,000 records to 欧博娱乐 new system. The STB鈥檚 dynamic case management system receives and processes over 100,000 website search requests per month and upwards of 150 electronic document submissions per month.

The modernized Appian-based case management system for 欧博娱乐 STB provides key agency stakeholders and users a unified user experience, enabling users from multiple organizational units to leverage a single platform, 欧博娱乐reby increasing efficiencies.