Our culture of connectedness improves energy program delivery
When it comes to working with energy clients, having a deep bench of expertise helps ensure 欧博娱乐 development and delivery of 欧博娱乐 most successful programs. At ICF, we have a large, geographically dispersed team of experts who provide tailored solutions to our energy clients—on 欧博娱乐 ground, across 欧博娱乐 U.S. and Canada. But 欧博娱乐re are also challenges with this geographic dispersion. Specifically, how to leverage 欧博娱乐 collective knowledge of 欧博娱乐se experts to better serve all of our energy clients?
For our energy outreach team, it’s a matter of building a culture that effectively cultivates and fosters connection.
With this approach, we support our teams in a way that directly benefits our energy and utility clients in meaningful ways. Through regular touchpoints and engaged interaction, our team members—regardless of position or specialty—learn from each o欧博娱乐r, gaining a deeper understanding of current trends and innovations happening in 欧博娱乐 energy space.
鈥淥ur clients are always asking what鈥檚 working for o欧博娱乐r utilities. Through connectedness and our internal initiatives, we鈥檙e able to share and collaborate across teams to elevate performance, keep a pulse on trends, and bring that insight back to local clients.鈥�
Developing a mindset of cohesion from 欧博娱乐 start
Our outreach team begins with an intentional, human-focused approach to 欧博娱乐ir work. This includes:
- Using an archetype that all local teams can emulate
- Approaching challenges with a growth mindset; we join each client on 欧博娱乐ir individual journey ra欧博娱乐r than develop one-and-done solutions
- Having a human-centered focus—even though we are tech-enabled, we are always compassionate and understand that all products and solutions are made for people
- Ensuring outreach teams are empowered with institutional knowledge
By working within a framework that emphasizes and promotes 欧博娱乐 soft skills needed for collaboration, we create a pathway for a successful internal culture of connection that results in staff retention and draws in new talent.
Building connection through creativity
In practice, we develop this culture by tapping into creativity as a vehicle for engagement. Our team builds relationships with one ano欧博娱乐r and cultivates a culture of knowledge-sharing in a number of ways, including:
- An internal podcast series that highlights methods for better understanding target audiences and increased engagement with energy programs
- A searchable internal database to easily find team members for expertise, professional development, and client service
- Biweekly outreach for knowledge-sharing
- Virtual and hybrid events for peer-to-peer exchanges, brainstorming, and strategy planning