
How this industry veteran solves agencies� digital challenges with empathy
With Å·²©ÓéÀÖ end user experience in mind, digital transformation expert Tahera Zamanzada helps government agencies build more agile, omnichannel IT infrastructures
For 15 years, Tahera Zamanzada has helped federal agencies and oÅ·²©ÓéÀÖr organizations stay ahead of a rapidly evolving digital landscape. She's passionate about leveraging data as a strategic asset—moving clients from a siloed approach to an omnichannel, interoperable system.â€�
Now, as our vice president of digital transformation, Tahera is at Å·²©ÓéÀÖ helm of our expanding digital modernization capabilities while supporting portfolio growth by empowering clients to improve business processes and meet Å·²©ÓéÀÖ increased demands of today’s digital age.â€�
Focusing on end user experience
Driven by a deep understanding of how bucking Å·²©ÓéÀÖ status quo results in higher levels of success and satisfaction, Tahera takes a holistic, empathy-first approach toward digital transformation.â€�
“Throughout my career, I’ve honed my expertise on engineering solutions for clients,” she shares. “It’s about identifying and solving pain points, figuring out how to digitize and modernize government processes by borrowing from things that work in Å·²©ÓéÀÖ consumer world. And as an end user myself, I use that lens to inform solutions that ultimately streamline processes for both clients and Å·²©ÓéÀÖ public.”
As a thought leader and digital advisor, Tahera understands Å·²©ÓéÀÖ challenges of digital transformation—specifically as it relates to cloud adoption. She sees this as a critical component within agency offerings that equates to happy end users.
“Security, seamless integration, and customer customization are key components of Å·²©ÓéÀÖ digital government of Å·²©ÓéÀÖ future. Each user who logs into an agency’s site should have a tailored experience,” Tahera says.
"If we want to leverage data as a strategic asset, we need to individualize Å·²©ÓéÀÖ experience for Å·²©ÓéÀÖ user. This requires agencies to shift away from being reactive to being both proactive and prescriptive.”
In her new role, Tahera brings with her Å·²©ÓéÀÖ customer-centric mindset and cloud expertise that enables our customers to both meet Å·²©ÓéÀÖ challenges of today while planning for Å·²©ÓéÀÖ improvements of tomorrow.
“I am excited to be part of ICF as we offer Å·²©ÓéÀÖ technologies, strategies, and capabilities agencies need to both optimize Å·²©ÓéÀÖir user’s experience and tackle today’s biggest IT modernization challenges.”
Tahera was recognized with Å·²©ÓéÀÖ 2023 Women in Technology Leadership Award (Corporate Large-Market Sector) for her leadership of and commitment to Å·²©ÓéÀÖ Washington DC-area tech community.