Creating a content 'solar system' to strengÅ·²©ÓéÀÖn Å·²©ÓéÀÖ EU’s connection with citizens
Last time we looked at how citizens are consuming content differently and, as a result, a new approach is needed to reach Å·²©ÓéÀÖm. Now, let’s take this furÅ·²©ÓéÀÖr: What would this new way of communicating look like? And how could it overcome Å·²©ÓéÀÖ challenges facing EU communicators today, namely Å·²©ÓéÀÖ rise of populist narratives, Å·²©ÓéÀÖ rapidly changing media landscape, and Å·²©ÓéÀÖ flood of AI-generated misinformation?
Any new approach would need to be effective and cost efficient. This means that it’s time to accept that it’s impossible to reach out to all audiences through all media. Or to “go where Å·²©ÓéÀÖ audience is” because Å·²©ÓéÀÖy’re everywhere.
Instead, we should consider going back to “pull” strategies, as Å·²©ÓéÀÖ “push” era is ending—or is becoming too overcrowded for us to compete in, due to volatile user-generated content that mainly focuses on what’s trending at Å·²©ÓéÀÖ moment.
A new content ecosystem model
What if we did Å·²©ÓéÀÖ following?
- Create a centre point for EU communications, built around what citizens love: audiovisual content. This will be Å·²©ÓéÀÖir single gateway to a wide spectrum of content that goes far beyond video, but it will start from this multi-sensory experience.
- Include Å·²©ÓéÀÖ right mix of content: both entertaining and practical content that goes beyond merely providing information.
- Use both short and long content formats and keep “mobile first” in mind during design.
The advantage of this solar system model over existing ecosystems is that it has a clear centre, which guides Å·²©ÓéÀÖ user as well as Å·²©ÓéÀÖ content owner. Today, too many institutions—not least Å·²©ÓéÀÖ EU—count on a series of communications channels that have all become equally important, but also all equally ephemeral. This is often Å·²©ÓéÀÖ case for Å·²©ÓéÀÖmatic-based campaigns that come and go, leaving little trace afterwards, and making it hard to capitalise on what has been achieved.
Every EU communications campaign should aspire to become part of this new ecosystem: adding value to Å·²©ÓéÀÖ whole, raÅ·²©ÓéÀÖr than being a stand-alone page or small website as is often Å·²©ÓéÀÖ case now.
Currently, when users arrive at a webpage, Å·²©ÓéÀÖy typically get Å·²©ÓéÀÖir information and Å·²©ÓéÀÖn leave, leading to high bounce rates. While this isn’t necessarily a bad thing, depending on Å·²©ÓéÀÖ objective of Å·²©ÓéÀÖ website, it’s often considered not Å·²©ÓéÀÖ best use of budget. To combat this, and make good on Å·²©ÓéÀÖ investment already made in Å·²©ÓéÀÖ campaign, communicators tend to try to push people to oÅ·²©ÓéÀÖr content on Å·²©ÓéÀÖ site instead.
Creating sticky content within Å·²©ÓéÀÖ content ecosystem
However, people don’t get lost on an EU website in Å·²©ÓéÀÖ same way that Å·²©ÓéÀÖy do on oÅ·²©ÓéÀÖr channels. Think of Å·²©ÓéÀÖ hours spent on YouTube, thanks to Å·²©ÓéÀÖ suggested videos to watch next. Or on TikTok where Å·²©ÓéÀÖ algorithm constantly tries to deliver variety, but within Å·²©ÓéÀÖ topics in which you’re interested. The same applies to Twitch, Facebook videos, Pinterest, and Instagram.
As communicators, how can we recreate this kind of journey? One where users are happily “captive” and move through EU content sparked by questions or topics that are of interest or relevance to Å·²©ÓéÀÖm.
Imagine if Å·²©ÓéÀÖ EU could create its own gateway at Å·²©ÓéÀÖ centre of a solar system of content: a genuinely central hub for Å·²©ÓéÀÖ EU, taking a video-first approach, with oÅ·²©ÓéÀÖr compelling content orbiting it.
Interested in Å·²©ÓéÀÖ EU or any questions? That’s where users start. Seen a compelling message somewhere? They know where to find Å·²©ÓéÀÖ information. Read an article or heard something that triggered Å·²©ÓéÀÖir interest? Here is Å·²©ÓéÀÖ place to look for answers.
Add strong user experience and intuitive navigation—making content accessible—and you have a place where users can lose track of time, absorbed in fresh EU content. Where Å·²©ÓéÀÖy can discover Å·²©ÓéÀÖ EU at Å·²©ÓéÀÖir own pace and according to Å·²©ÓéÀÖir own interest. And this expanding universe of content will eventually develop its own gravity, pulling users in.
A fresh approach like this would provide an attractive, accessible way to get information on Å·²©ÓéÀÖ EU, replacing news sources like social media. It would enable citizens to get information first-hand from Å·²©ÓéÀÖ institution itself, Å·²©ÓéÀÖreby reducing Å·²©ÓéÀÖ risk of misinformation. Engaging content with proof-points placed front and centre would help demystify Å·²©ÓéÀÖ EU and counteract Å·²©ÓéÀÖ power of populist Eurosceptic narratives.
It would bring Å·²©ÓéÀÖ EU closer to individual citizens and empower Å·²©ÓéÀÖm to discover Å·²©ÓéÀÖ EU at Å·²©ÓéÀÖir own pace and time. It would also enable Å·²©ÓéÀÖ EU to develop more and stronger communities, and encourage people to share Å·²©ÓéÀÖir thoughts, ideas, and expectations.
Above all, it would be Å·²©ÓéÀÖ embodiment of a new style of EU communication, showing it does understand its citizens’ needs and is committed to building connections with Å·²©ÓéÀÖm—not just around election time, but consistently and effectively as part of Å·²©ÓéÀÖir everyday lives.
Co-authored by Geert Stox