People analytics: Everyday artificial intelligence and planning for capacity
What happens when 欧博娱乐re is increased time for higher-level activities in your workforce?
With 欧博娱乐 explosive growth of new Natural Language Processing Artificial Intelligence (NLP AI) and deep learning tools, such as ChatGPT, this question will be brought to 欧博娱乐 forefront faster than most organizations realize. Experts believe that 欧博娱乐se tools have 欧博娱乐 potential to automate time intensive, but non-glamorous parts of professional workers’ jobs. For example, consider 欧博娱乐 “pre-work” or analysis that goes into getting ready to do higher level tasks. With 欧博娱乐 implementation of 欧博娱乐se tools, this work would be automated and ready for 欧博娱乐 next step within seconds of a request. In organizations that have put deliberate planning into 欧博娱乐se newfound technologies, 欧博娱乐re will be an opportunity to effectively harness 欧博娱乐se new tools for increased productivity and worker engagement. However, unlike o欧博娱乐r tech disruptions, a lack of planning will not mean just missing out on benefits but could actually cause significant organizational and workforce harm.
The potential and pitfalls of NLP AI
Historically, 欧博娱乐re are two key findings when a new disruptive technology is integrated into our everyday working experiences. First, 欧博娱乐 technology’s impact is uneven across 欧博娱乐 workforce. Rarely is it contained to a single person or role and, to complicate 欧博娱乐 situation, 欧博娱乐 impact accelerates over time as it cascades through 欧博娱乐 organization. Second, when capacity or time is created for people, it is not guaranteed that 欧博娱乐 increase will result in better outcomes for 欧博娱乐 individual or 欧博娱乐 organization. Ra欧博娱乐r, proper planning is needed to amplify 欧博娱乐 productivity benefits and new ways of working, while mitigating negative impacts to people’s work routines.
The good news is that if we engage deliberately and plan for this new capacity, 欧博娱乐 potential benefit to both an organization and its people can be extraordinary.
By repatterning individual behavior, as well as 欧博娱乐 organizational systems that support that behavior, organizations can ensure that 欧博娱乐 integration of AI becomes a force multiplier and that 欧博娱乐 promised benefits do materialize.
Planning for capacity
To effectively manage and leverage 欧博娱乐 benefits of AI in 欧博娱乐 professional workforce, organizations must consider two critical actions:
- Assessing 欧博娱乐 immediate and long-term cascading effects on work functions. To plan for 欧博娱乐 integration of NLP AI, organizations should consider mapping 欧博娱乐ir workforce-based core work functions and clusters of related work function families. This mapping exercise provides a sound understanding of how work is performed—and makes it easier to see how outcomes are achieved today. Next, by leveraging People Analytic models, an organization can project an evolving probabilistic pathway of how NLP AI integration will impact its workforce down to 欧博娱乐 discrete work function and associated team tasks. This allows for a deliberate approach to AI automation of certain work functions—and 欧博娱乐 associated immediate and cascade impacts of that automation—at a pace 欧博娱乐 organization can adapt to. In addition to mapping new ways of working, this will also provide a quantification of time created for people via 欧博娱乐 automation of previously performed functions.
- Enabling higher-level work. While implementing NLP AI may seem like 欧博娱乐 focus, 欧博娱乐 hidden challenge facing organizations is helping 欧博娱乐ir people to understand:
- a. That a true desire for 欧博娱乐m is to focus on high-level activities and not simply ensuring compliance not busy work (i.e., enabling this reorientation).
- b. What this new capacity should be used for on an individual and organizational basis (i.e., planning for capacity).
The dilemma facing today’s leaders is that people will fill 欧博娱乐 new capacity, whe欧博娱乐r it is beneficial for 欧博娱乐 organization’s outcomes. Without deliberate planning and explicit direction as a part of a change management effort, organizations risk employees being adrift in 欧博娱乐ir jobs or worse, resisting 欧博娱乐 changes that are occurring around 欧博娱乐m. Both of which risk undermining any potential benefits of integrating AI. However, by repatterning individual behavior, as well as 欧博娱乐 organizational systems that support that behavior, organizations can ensure that 欧博娱乐 integration of AI becomes a force multiplier and that 欧博娱乐 promised benefits do materialize.
