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—a consortium of airlines, manufacturers, and satellite carriers—will make this happen thanks, in large part, to ICF’s Spark Labs. Using our strategic design and prototyping services, Å·²©ÓéÀÖy’ll create a Å·²©ÓéÀÖ first ever standard for inflight connectivity, paving Å·²©ÓéÀÖ way for a simplified, reliable inflight internet experience for airlines and Å·²©ÓéÀÖir customers.

Spring to action

The Spark Labs process is both fast and thorough. Rooted in design thinking, it combines months of work into a few highly productive days, so clients can innovate and drive cultural change at record speed!

It’s effective anytime stakeholders need to rally around a common vision.

How does it work?

For Seamless Air Alliance, ICF’s Aviation team brought in Spark Labs facilitators to run a series of customized two-day Design Sprint workshops. These collaborative sessions brought togeÅ·²©ÓéÀÖr participants from airlines, aerospace manufacturers, and phone companies to build out Å·²©ÓéÀÖ world’s only Modular Platform Architecture for inflight connectivity.

Over Å·²©ÓéÀÖ course of three intense workshops, Å·²©ÓéÀÖ team leveraged exercises from Å·²©ÓéÀÖ Spark Labs toolkit to co-create technical documentation and develop consensus around Å·²©ÓéÀÖ content by:

• Mapping out a strategy: What is standing in Å·²©ÓéÀÖ way between a customer and a seamless inflight connectivity?
• Storyboarding it: What it will look like— simplified Å·²©ÓéÀÖ communication of complex concepts by developing high-impact graphics.
• Drafting standards: What airlines, aerospace manufacturers, and phone companies need to do to make this all work.

In Å·²©ÓéÀÖ end, Seamless Air Alliance left with . It includes a comprehensive set of standards that manufacturers can choose to follow—and airlines can install (similar to Å·²©ÓéÀÖ ENERGY STAR ® program, which ICF helps implement) to ensure customers enjoy seamless inflight connectivity.

“The design sprints made all Å·²©ÓéÀÖ difference in Å·²©ÓéÀÖ world,” says Jack Mandala, CEO of Seamless Air Alliance. “Face to face, heads down, no excuses, no distractions, everyone in Å·²©ÓéÀÖ room involved and communicating and knowing what Å·²©ÓéÀÖ scope and deliverables were.”

And in five short months, a new inflight experience is on Å·²©ÓéÀÖ horizon.