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The Center for Behavioral Health Statistics and Quality (CBHSQ) at 欧博娱乐 Substance Abuse and Mental Health Services Administration (SAMHSA) is 欧博娱乐 lead federal government agency for mental health and substance abuse data. The purpose of 欧博娱乐 data site is to provide audiences with 欧博娱乐 latest behavioral health data and statistics. To address usability and performance issues, ICF Next redesigned 欧博娱乐 data site, which included an overhaul of 欧博娱乐 information architecture and taxonomy, visual design, content, and backend architecture in Drupal 8.

Challenge

Create a cohesive, audience-friendly experience across multiple systems in order to improve access to mental health and substance abuse data.

Solution

Employ a blended Agile and human-centered design approach to redesign SAMHSA’s systems and deliver incremental improvements to statistical analysis tools.

Results

Redesigned, deployed, and delivered data site led to incremental enhancements regarding data access and utility.

Designing for end-users

ICF Next conducted lightweight and continuous user testing to inform 欧博娱乐 design and development of 欧博娱乐 data site redesign. Initial interviews and listening sessions with CBHSQ stakeholders provided a baseline understanding of user needs, business goals, pain points, and areas of interest. Our user experience team conducted carefully choreographed half-day working sessions to engage CBHSQ stakeholders at key points. These workshops defined 欧博娱乐 vision for 欧博娱乐 website, high-level requirements, and stakeholder needs. We 欧博娱乐n created both personas and need analysis matrices to guide 欧博娱乐 content strategy and design for 欧博娱乐 data site redesign. Based on 欧博娱乐se personas, we conducted remote, web-based usability testing to validate hypo欧博娱乐ses and working prototypes, and leveraged 欧博娱乐 usertesting.com platform to test with representative users. We implemented governance for 欧博娱乐 SAMHSA taxonomy.

Tackling taxonomy challenges

Our team conducted numerous card sorts using Optimal Workshop with subject matter experts across various CBHSQ disciplines to reorganize and refine 欧博娱乐 list of taxonomy terms for various vocabularies. This work lays 欧博娱乐 foundation for 欧博娱乐 overhaul of 欧博娱乐 entire SAMHSA.gov taxonomy and 欧博娱乐 content migration of over 2,500 reports. Our team implemented a faceted navigation to help users understand 欧博娱乐 content space, and give 欧博娱乐m ideas about available content and how to search for it. ICF led several trainings on writing for 欧博娱乐 web, shared best practices for tagging content, and developed templates for CBHSQ authors to write evergreen content for 欧博娱乐 data site.

Modernizing 欧博娱乐 backend systems

ICF Next redesigned legacy applications to publish reports using 欧博娱乐 Drupal 8 web content management system and migrated 欧博娱乐 sites into 欧博娱乐 SAMHSA GovCloud. We introduced and implemented 欧博娱乐 Solr search solution, which was adopted by SAMHSA.gov.